How Phone Calls Work at Florence County Detention Center: Costs, Limits, and Setting Up an Account

Florence County Detention Center uses SMART Communications for its inmate telephone system. That means phone calling and account funding are handled through SMART, not directly through the jail.

To set up a SMART Communications account or add money, call 1-888-843-1972 (toll-free). Once the account is funded, calls can go through - and you'll want to keep a balance available for ongoing conversations.

Calls cost $0.16 per minute, plus tax. When budgeting, start with the per-minute rate and add a little extra for taxes.

There's a two-hour weekly limit on calls. That cap matters if multiple people share the available time. Prioritize the most important updates first - treat longer conversations as a bonus, not a guarantee.

Need help with your account, deposits, or billing? SMART Communications Customer Care is available seven days a week, 7:00 AM to 12:00 midnight (EST). Call 888-843-1972 - the same toll-free number you'd use to set up an account or add funds.

Tips Manage Calls

• ✓ Budget with the rate in mind: at $0.16 per minute (plus tax), short check-ins can stretch your balance further.
• ✓ Keep the weekly cap in view: calls are limited to two hours per week, so plan for fewer, more focused conversations when time is tight.
• ✓ Monitor and reload as needed: if you’re running low, you can add funds by calling 1-888-843-1972.
• ✓ Prioritize who gets time: if more than one person is trying to talk each week, decide ahead of time who needs the next call most.