How to send messages, photos, and packages
Phone service at Florence County Detention Center runs through Smart Communications. Calls cost $0.16 per minute plus applicable taxes, with a two-hour weekly limit. For account setup, deposits, or billing help, contact Smart Communications Customer Care at 1-888-843-1972 (available daily 7:00am to midnight EST). Electronic messaging works through SmartJailMail/SmartInmate. Sign-up is free, and tools like forgot-password and resend activation are available if you run into trouble. Credits cost $0.01 each with a 500-credit ($5.00) minimum purchase. Every Saturday, you get two free electronic messages—additional messages cost $0.50 each. The vendor will reject messages containing codes, extortion, threats, contraband info, or references to other inmates.
Search for a loved one and send messages and photos in minutes.
SmartJailMail is a straightforward way to stay in touch with someone at Florence County Detention Center—once you know how credits work and what content gets blocked. Here's the breakdown.
Mail rules at Florence County Detention Center are strict. Small details can mean the difference between delivery and a return-to-sender. Follow the guidelines below to keep your letter, photos, or permitted items from getting rejected.
Calls placed through Smart Communications cost $0.16 per minute plus applicable taxes. Calls are also limited to a total of two hours per week.
Contact Smart Communications Customer Care at 1-888-843-1972 for account setup, deposits, or billing issues. Support is available daily from 7:00am to midnight EST.
SmartJailMail/SmartInmate sign-up is free, with account recovery tools like forgot-password and resend activation available. Credits cost $0.01 each with a 500-credit ($5.00) minimum. You get two free electronic messages every Saturday; extra messages cost $0.50 each. Messages may be rejected if they include codes, blackmail/extortion, contraband information, threats, or references to another inmate.
Yes, but photos must be submitted through SmartJailMail and are reviewed before the inmate can access them. Small personal photos are allowed, but pornographic, obscene, or gang-related images will be returned. If a SmartJailMail photo is rejected, you’ll receive a credit.
Yes. All mail is opened and inspected before the inmate receives it, except for clearly marked legal mail, so staff can keep contraband out of the facility.
Non-approved items are returned at the sender’s expense. Don’t write or draw on envelopes or correspondence—drawings can be treated as gang graffiti or attempts to secretly communicate and may lead to rejection.
Staying in touch from jail is hard enough without having to figure out the phone system. Here's how calls work at Florence County Detention Center—the provider, costs, weekly limits, and who to contact when something goes wrong.
Video visits at Florence County Detention Center are straightforward once you understand your three options. Here's a quick overview to help you pick the right fit, plus setup steps so you don't miss a call.
Setting up video visitation at Florence County Detention Center is straightforward once you know which type of visit you need. Follow the steps below to schedule your first visit—or to make sure you're ready when an inmate-initiated call comes through.
