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Setting Up an AdvancePay Account for Calls from Florence McClure (FMWCC): Step by Step

• 2 min read • doc.nv.gov
Setting Up an AdvancePay Account for Calls from Florence McClure (FMWCC): Step by Step

Phone calls from Nevada Department of Corrections (NDOC) facilities go through ViaPath Technologies. That's who handles the calling system and billing - so when you're setting up an account or troubleshooting issues, ViaPath is your point of contact.

AdvancePay is a prepaid calling account (sometimes called Prepaid Collect) through ViaPath/ConnectNetwork. You fund it in advance, and calls get deducted from your balance. It works well for cell phones or situations where traditional collect billing isn't an option.

Setting Up an AdvancePay Account for Calls from Florence McClure (FMWCC): Step by Step

Create Account

  • ✓ Set up through ViaPath’s automated phone system (IVR): 1-800-483-8314
  • ✓ Speak with ViaPath/ConnectNetwork Customer Care: 1-877-650-4249
  • ✓ Set up online through ConnectNetwork: www.connectnetwork.com
  1. Choose how you want to set up the account - Use the automated system at 1-800-483-8314, call Customer Care at 1-877-650-4249, or go to www.connectnetwork.com.
  2. Create your AdvancePay (Prepaid Collect) account - Follow the prompts (or the representative’s instructions) to open the account in your name.
  3. Fund the account - Add money to the AdvancePay balance so calls can be billed against it.
  4. Watch for the first call - Once the account is active and funded, you should be able to accept calls when your loved one places them.

Calls from Florence McClure Women's Correctional Center (FMWCC) typically show up as 702-551-3123. Save that number in your phone so you don't accidentally decline the call.

AdvancePay isn't your only option. NDOC also allows traditional collect calls billed directly to your local phone company - if your carrier supports it. Going that route may mean a 90-day rolling spending limit and a monthly fee from your telephone provider (not the facility).

There's also a debit option on the incarcerated person's end. People at FMWCC can use funds from their NDOC Trust account to buy calling time through the Offender Services Commissary at the facility.

Support

Tip: Having trouble adding funds or connecting calls? Call the Automated Payment System at (800) 483-8314 for deposits, or reach ConnectNetwork Customer Support at (877) 650-4249.

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