5 Ways to Add Money to an AdvancePay Account for FMWCC Calls
Want to stay connected with someone at Florence McClure Women's Facility (FMWCC)? Funding an AdvancePay account is one of the easiest ways to receive their calls. Here are five ways to add money—plus the fee and inactivity details that catch people off guard.
AdvancePay is a prepaid calling option through ViaPath Technologies (ConnectNetwork). You load money onto an account, and calls get charged against that balance. It's especially useful when collect calls won't work - like if you're using a cell phone or your carrier doesn't support collect billing. Nevada's Department of Corrections uses ViaPath/ConnectNetwork for inmate calling services, so this is the system you'll use for FMWCC calls.
- Go to ConnectNetwork.com - Start on the ConnectNetwork site, where AdvancePay accounts can be set up and funded online.
- Log in or create your account - If you’re new, you’ll create an account first; if you already have one, sign in.
- Choose the AdvancePay option - Make sure you’re funding the AdvancePay (prepaid calling) side of the account.
- Add your payment and deposit funds - Enter your payment details and complete your deposit so the account has a balance for calls.
Note: There is a fee to use automated payment services, which can include online payments.
Prefer handling deposits from your phone? Download the ConnectNetwork mobile app (Android or iOS) to set up and fund your AdvancePay account. Same functionality as the website, just more convenient when you're not at a computer.
Note: App-based deposits are also considered automated payment services, so fees may apply.
You can set up and fund an AdvancePay account over the phone through ViaPath's automated system. Call 1-800-483-8314 and follow the prompts - no need to log in online.
Running into problems? Wrong account, payment not going through, or just want to talk to a real person? Call ViaPath Customer Care at 1-877-650-4249. They can help you set up the account and troubleshoot issues.
Note: There is a fee to use automated payment services, and phone-based payment options can fall under that category.
Some locations have ViaPath-installed kiosks where you can make AdvancePay deposits in person. A solid alternative if you prefer cash transactions - just check availability first, since kiosks aren't everywhere.
- ✓ Go to a participating Western Union location.
- ✓ Tell the agent you want to make an AdvancePay deposit.
- ✓ Provide the account details Western Union requests for the deposit.
- ✓ Pay your deposit amount and keep your receipt for your records.
Prefer old-school mail? Send a check or money order payable to ViaPath AdvancePay to: AdvancePay Service Dept., PO Box 911722, Denver, CO 80291-1722. Double-check that the payee name and address match exactly.
Note: Mailed payments can take time to arrive and process. The “automated payment services” fee applies to automated channels (like online/app/phone systems), not to mailing a check or money order.
Factor fees into your budget. ViaPath charges a fee for automated payment services, so deposits through the website, app, or automated phone system cost more than the amount you're adding. Check the fee disclosure before finalizing any deposit so you know the total.
Important: Once created, an AdvancePay account becomes inactive and is subject to forfeiture after 180 consecutive days of inactivity (unless a different period is required by law or contract). Using the account during that period resets the inactivity clock.
Need money back after someone is released? Refunds are available, but you must contact ViaPath customer service while the account is still active. Don't wait - request refunds as soon as you know you won't need the balance.
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