Who to Call When You Have Questions About Someone at Florence McClure (FMWCC)
Trying to figure out calls, video visits, payments, or mailing rules for someone at Florence McClure Women's Correctional Center (FMWCC)? The fastest way to get answers is calling the right office or vendor the first time. Here's who handles what—and what each number can actually help with.
NDOC's Family Services Division is a solid starting point for general questions about how NDOC facilities operate or broad questions about someone's situation. They can point you in the right direction, but their scope is limited. They won't help with merit credits, housing or relocation, healthcare details, or release information. They also don't verify anyone's identity by phone or email - so expect general guidance, not case-specific answers.
NDOC Family Services Division: Call (775) 977-5707 for general questions about incarcerated offenders and NDOC facilities.
One detail matters right away if you're asking about visiting approval: don't send applications to NDOC Central Office. Visiting applications go to the institution where the person is housed. For someone at Florence McClure, that means sending your application directly to FMWCC.
Phone account questions? ViaPath/ConnectNetwork handles most calling-related issues. For live help - account troubleshooting, service support - call ConnectNetwork customer support at 1-877-650-4249. If you just need to set up an AdvancePay account through the automated system, use the AdvancePay line at 1-800-483-8314.
Automated deposit lines: Trust Deposits (888) 428-1845; AdvancePay Deposits 1-800-483-8314.
Tablet or video visit issues? Skip the general calling line and contact GettingOut support directly at (866) 516-0115.
AccessCorrections handles money transfers and certain payments. Through their service, you can send money to someone who's incarcerated and make online payments for things like bail or parole/probation fees when applicable.
Access Catalog / SecurePak customer service: 1-800-546-6283.
NDOC draws a clear line between approved programs and outside packages. Personal clothing and food packages must be ordered through the SecurePak Package Program - if NDOC offers an item through Canteen or AccessSecurePak, you can't mail that same type of item from outside. Books and calendars can be mailed, but there are restrictions. Check AR 711 and AR 750 for the specific rules.
For anything that depends on what FMWCC is doing right now - visiting approvals, scheduling, facility-specific restrictions - contact the institution directly or check NDOC's visiting information. Don't rely on Central Office. And remember: visiting applications go to FMWCC, not NDOC Central Office.
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