How to send messages, photos, and packages
Phone communication at Florence McClure Women's Facility runs through ViaPath Technologies (ConnectNetwork), NDOC's contractor. Manage calling and billing at ConnectNetwork.com, through the ConnectNetwork app, via the automated line at 1-800-483-8314, or by calling Customer Care at 1-877-650-4249. Fund an AdvancePay account online, in the app, by phone, at ViaPath kiosks, through Western Union, or by mailing a check or money order. Setting up an account involves creating your profile, confirming your date of birth, entering your details, and verifying your email. All calls, messages, and video sessions (including GettingOut) are monitored and recorded—NDOC may apply limits or blocks. Attorneys needing non-recorded communications can email ViapathNVTechs@viapath.com with their name, address, phone number(s), and BAR number.
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Set up an account at www.connectnetwork.com by clicking “Create Account,” confirming date of birth, entering your account details, and confirming your email to activate. You can also call the automated system at 1-800-483-8314 or Customer Care at 1-877-650-4249 for help.
Add money online at ConnectNetwork.com or through the ConnectNetwork app. You can also deposit by calling 800-483-8314, at ViaPath kiosks, through Western Union, or by mailing a check or money order. Automated payment options listed on the ViaPath/ConnectNetwork poster include a fee.
Yes—communications through GettingOut and other digital systems are subject to monitoring and recording, and NDOC may apply blocks or limits for disciplinary or operational reasons. Attorneys who need non-recorded calls or video visits should email ViapathNVTechs@viapath.com and include their name, address, phone number(s), and BAR number.
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