How Phone Calls Work from Florida State Prison: Rates, Free Minutes, and Setting Up Your Account

Florida State Prison uses GTL's ConnectNetwork system for phone calls. The prepaid option you'll use is called AdvancePay - a phone account you fund so you can receive calls from your loved one. Since you're the one paying through your prepaid balance, setting up the account before that first call matters.

Here's a nice perk: every incarcerated person gets one free phone call per week, up to 5 minutes. The free call applies to the first call they make each week. You might hear a message before accepting that says the call is free - your loved one won't hear that on their end.

After the free call, expect to pay $0.135 per minute for calls within the North American Dialing Plan. If your number falls within that plan, this is the rate charged against your AdvancePay balance.

Calls at Florida State Prison max out at 30 minutes. After a call ends, there's a 30-minute waiting period before another call can go through. So if you miss a call or it drops, expect a delay before they can try again.

1. Create your ConnectNetwork account - Start by setting up a ConnectNetwork profile so you can use AdvancePay to receive calls from Florida State Prison.
2. Enter your name exactly as it appears on your government-issued photo ID - Use the same first and last name format you have on your driver’s license or other photo ID; it may need to match official visitation information for security purposes.
3. Fund your AdvancePay balance - Add money to the prepaid account so there’s a balance available when your loved one calls.

Need help with your account or phone service? ConnectNetwork has live support available 24/7 at 866-732-9098. Have the name on the account ready so they can pull up your profile quickly.