Setting Up Your ConnectNetwork Account to Receive Calls from Florida State Prison — Step-by-Step
Want to receive phone calls from someone at Florida State Prison through ConnectNetwork? You'll need to set up an account, activate it, and keep your AdvancePay balance funded. Here's how.
To receive calls from someone at Florida State Prison through ConnectNetwork, you'll need to create an account and set up AdvancePay. This is a prepaid phone account that you manage and fund - it's what allows calls to come through, with you covering the cost as the recipient.
- ✓ Use an email address you can access right away - your activation instructions will be sent there.
After registering, there's one more required step: activation. ConnectNetwork sends a confirmation email to the address you entered. Open that message and click to activate before you can receive calls from Florida State Prison.
Note: Your account won't work until you complete email activation. No confirmation email? Check your spam or junk folder.
With your account active, the next step is funding AdvancePay. This prepaid balance is what you'll use to pay for incoming calls. You control it, you fund it, and it's how calls from Florida State Prison get connected.
- Add money to your AdvancePay balance - this prepaid balance is what your loved one’s calls draw from when they call you.
- Set up how you’ll fund the account - choose the method you’ll use so you can keep the account funded when you need to.
- Check your balance before you’re expecting calls - if the balance is low, add funds so calls can go through.
Important: Without enough funds in your AdvancePay account, calls won't go through.
If you get stuck at any point - creating your account, finding the activation email, or managing AdvancePay - you can reach a live ConnectNetwork representative 24/7 at 866-732-9098.
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