Send Photos & Mail at Florida State Prison

How to send messages, photos, and packages

Overview

Florida State Prison uses GTL/ConnectNetwork for phone service. Set up an AdvancePay prepaid account to fund calls from your loved one. In-state calls within the North American Dialing Plan cost $0.135 per minute. Each incarcerated person also gets one free 5-minute call per week. Calls are capped at 30 minutes, and there's a 30-minute wait before another call can be placed. Need help? GTL ConnectNetwork support is available 24/7 at 866-732-9098. When creating your account, make sure your first and last name match your government-issued ID.

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Quick Facts

  • In‑state calls under the North American Dialing Plan are charged at $0.135 per minute.
  • Each incarcerated person receives one free phone call per week lasting up to five minutes under the contract.
  • Individual phone calls may last up to 30 minutes and a 30‑minute waiting period applies after a completed call.
  • GTL/ConnectNetwork offers AdvancePay prepaid accounts so call recipients can fund calls, and GTL support is available 24/7 at 866‑732‑9098.
  • Incoming correspondence is often classified as general (opened and inspected by staff) or legal/privileged (opened only in the inmate’s presence).

Common Questions

How much do phone calls from Florida State Prison cost?

Calls within the North American Dialing Plan are billed at $0.135 per minute.

Does Florida State Prison provide any free calls?

Yes. Each incarcerated person gets one free phone call per week, lasting up to five minutes.

How do I set up an account to receive calls from Florida State Prison?

Create a GTL/ConnectNetwork account, and use AdvancePay if you want to fund prepaid calls. Your first and last name must match your government-issued ID. For help, call GTL ConnectNetwork at 866-732-9098 (24/7).

What name, ID, and address should I put on mail to an inmate at Florida State Prison?

Put the inmate’s full name and booking/ID number on the envelope, and include your full return name and address. Before sending, confirm Florida State Prison’s official mailing address and any format or vendor requirements.

Will prison staff read or scan my letter to an inmate?

Yes—routine personal mail is commonly opened and inspected by staff. Legal or privileged correspondence is typically handled differently and is usually opened only in the inmate’s presence.

Can I send original documents to Florida State Prison?

Don’t send original important documents; send photocopies instead. If you need an original returned, include clear return instructions and a prepaid return envelope if returns are allowed.

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