What Happens When Your Loved One Calls from Floyd County Jail for the First Time (and how phone access works)

When your loved one first calls from Floyd County Jail, things work a bit differently than you'd expect. You'll get a free 60-second call - just enough time to hear their voice and know they're okay. After that minute, the system offers to transfer you to customer care so you can set up prepaid calling for future conversations. On their end, phone access depends on housing: detainees can make calls when they're in the common area of their housing block.

That first call is designed to connect you quickly and then help you get set up. You'll get a complimentary 60-second call. When the minute ends, you can stay on the line to speak with a customer-care representative who will walk you through prepaid options for future calls.

To set up your account, Floyd County's jail directs families to an ICSolutions link. That's where you'll create an inmate phone account and find more details about the service - follow the pathway provided by the Sheriff's Office.

• ✓ Use the ICSolutions link provided on the Floyd County Sheriff’s Office phone calls/visitation information page to start account setup
• ✓ If you’re not ready to set it up during the transfer, keep the page handy so you can return to it later
• ✓ Use that same link any time you need additional information about ICSolutions

Your loved one's ability to call depends on where they are in the facility. Floyd County Jail allows detainees to use phones when they're in the common area of their housing block. That means calls happen around those common-area periods - not on a fixed schedule.

Detainees can also transfer funds from their main account to their phone account to make outgoing calls. So if your loved one mentions "moving money over" to call you, that's what they mean.