How to Add Someone to an Inmate's Call List at Fluvanna Corrections Center
Getting on an inmate's call list at Fluvanna is a two-step process: the inmate adds your number from their end, then you confirm you're willing to receive calls through an automated consent call.
At Fluvanna Corrections Center, the inmate creates and maintains their own approved call list by dialing *44 on the phone system. After they add your number, you'll receive an automated consent call with a few questions - you need to answer these to authorize calls to your phone. Until you complete that consent, the number won't go active for inmate calls.
Note: You can accept or deny the automated consent call, but accepting is required if you want that inmate’s calls to come through to your number.
Your loved one doesn't need to file paperwork to start a call list. Inmates are automatically enrolled in the phone system when they arrive, and they manage their own call list by dialing *44 and following the prompts.
- Dial *44 - this opens the auto-enrollment/call-list system.
- Follow the prompts to add your phone number - the inmate enters the number they want to call.
- Wait for subscriber consent - the number won’t be active for calls until the phone subscriber completes the automated consent process.
After the inmate adds your number, watch for an automated consent call. This is how the system confirms that you - the person who controls the phone line - agree to receive inmate calls. You'll answer a few questions, and once you do, the number becomes active on the inmate's call list.
- ✓ Answer the automated consent call when it comes in.
- ✓ Confirm you’re the person authorized to make decisions for that phone number.
- ✓ State your name when prompted.
- ✓ Complete the prompts to grant consent so the inmate’s calls can be received on that number.
- ✓ If you don’t want calls to that number, you can deny collect or debit calls from an inmate.
Warning: If you deny collect or debit calls to that number, the inmate won’t be able to call you there using those call types.
A few limits to know: the inmate's approved call list can hold up to 15 phone numbers. Cell phones work just like landlines - so if your mobile is your main number, that's fine to use.
- ✓ Maximum size of the approved call list: 15 phone numbers total.
- ✓ Landlines and cell/wireless numbers are allowed.
- ✓ Double-check the exact number the inmate enters (one wrong digit can keep the consent call from reaching you).
Not getting the consent call? Start with the basics: make sure the inmate entered the correct number, and check whether your phone blocks unknown or automated calls. The consent call is the gatekeeper - until you complete it, the number stays inactive. If you don't want calls on that line, you can always deny collect or debit calls when prompted.
- Confirm the number was entered correctly - ask the inmate to read back the digits they added.
- Check call-blocking and voicemail settings - settings that silence unknown callers can stop the consent call from reaching you.
- Give it a little time and keep an eye out - you still need to answer and complete the automated prompts for the number to activate.
- Escalate if it keeps failing - if the consent call never arrives after the number is re-entered and your phone settings are clear, contact the facility for help.
Once you complete the consent process, the inmate can call you during the facility's scheduled phone hours. Those hours vary by security level and are typically posted in areas inmates can access or included in orientation materials. Expect calls to be short - inmate calls are limited to 20 minutes.
Tip: If calls aren't coming through after you've given consent, ask your loved one to check the posted phone hours - access times vary by security level.
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