How to Add Someone to an Inmate's Call List at Fluvanna Corrections Center (what to expect)

At Fluvanna Corrections Center (VADOC), inmates can only call numbers on their approved call list. Family, friends, and legal contacts can all be added - but if you want phone contact, getting on that list is step one.

VADOC facilities use ConnectNetwork (Global Tel*Link) for phone calls. This matters because the call list and consent prompts come through that system - not your loved one's personal phone.

Even after your loved one adds your number, it won't activate until the phone subscriber gives permission. VADOC uses an automated consent process to confirm that whoever's responsible for the phone line agrees to receive inmate calls. Until you complete that step, the number stays inactive.

• ✓ Grant consent when prompted - your number can become active on your loved one’s approved call list after you approve it through the automated process.
• ✓ Deny/refuse the call or consent request - you can refuse collect or debit calls, and refusing consent means the number won’t be usable for calls.

1. Choose who to add - your loved one selects the family member, friend, or legal aid contact they want to call and adds that phone number to their approved call list.
2. Make room if the list is full - if they already have 15 numbers on the list, they’ll need to remove one before a new number can be added.

1. Watch for the automated consent prompt - the telephone subscriber should receive an automated process that asks for permission to receive inmate calls.
2. Approve or refuse - if you grant consent, the number can become active; if you refuse, the number won’t be active for calls.

Once your number is active and calls start coming through, keep timing in mind. Calls are limited to 20 minutes each, so conversations can feel rushed - especially when you have a lot to cover.

The most common reason a number "doesn't work"? Consent never got completed. If the subscriber doesn't respond to the automated consent process, the number stays inactive. Even after activation, you can still refuse collect or debit calls - so a call might not connect if you decline it on your end.

The 15-number cap catches people off guard. If your loved one already has 15 numbers on their approved list, they can't add a 16th. Someone has to come off before your number can go on.

Sometimes the problem isn't you or your loved one - it's the phone platform. VADOC calls run through ConnectNetwork (Global Tel*Link), and glitches in that system can prevent consent prompts from arriving or calls from connecting.

If Adding Fails

• ✓ Check whether the telephone subscriber received the automated consent prompt.
• ✓ If it was received, confirm the subscriber actually responded (consent must be granted before the number becomes active).
• ✓ If no prompt came through, be ready to try again when your loved one is able to resend the request.

1. Have your loved one try adding the number again - they control and maintain the approved call list.
2. Clear space if needed - if the list is at the 15-number maximum, they’ll need to remove an existing number before your number can be added.

If you've handled the consent step and the list isn't full, but calls still aren't going through, your loved one should check with facility staff. Orientation materials and staff can clarify how phone procedures work at Fluvanna and what to do when the system isn't cooperating.

One more thing to verify: phone access hours. In VADOC, scheduled phone hours vary by security level, and facilities post this information in orientation materials or designated areas. If calls seem random, your loved one's phone window might just be limited.