Penmate Inmate Support Guides
Phone & Messaging

Which VADOC inmate calls are recorded and how attorney calls are handled

Worried about privacy on VADOC phone calls? Here's what matters: standard inmate calls are recorded and monitored. Attorney calls only get protection from recording when the attorney's number has been verified and set up correctly ahead of time.

• 2 min read Verified from official sources

VADOC's inmate phone system runs through ConnectNetwork by Global Tel*Link (GTL). According to VADOC's published guidance, all inmate calls are recorded and monitored except for properly verified attorney calls. Assume any calls with family and friends are recorded. Treat anything you say on those lines as something staff could review.

In VADOC policy terms, a "recording block" is an electronic block that prevents monitoring and recording of calls to a verified attorney phone number. This protection isn't automatic. The inmate (or CCAP probationer/parolee) must request the recording block in advance, and the attorney number must be verified before the block takes effect.

Note: Inmates and CCAP probationers/parolees can request that calls to an attorney number be blocked from monitoring and recording. The attorney number must be verified first, and the request must be made in advance.

Attorney calls are handled differently than everyday personal calls. VADOC procedures allow inmates and CCAP probationers/parolees to use the administrative telephone system to place and receive calls to their attorney, following the department's legal access procedures. This routing supports attorney verification and the appropriate protections against monitoring and recording.

Practical Tips

  • ✓ Assume personal calls are recorded and monitored, and keep sensitive legal details off those lines.
  • ✓ If something needs to be confidential, route it through the attorney instead of trying to handle it on a regular inmate call.
  • ✓ If your loved one needs unmonitored legal calls, have them request a recording block in advance for the attorney’s phone number.
  • ✓ Make sure the attorney number is properly verified, since the recording block applies only to verified attorney telephone numbers.

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