How to Contact an Inmate at Facility
Starting in September, this facility is rolling out three communication options through the CDCR communications program: telephone calls, video calls, and electronic messages. If you have been waiting for more than just mail, this is the change to keep an eye on.
You do not need an online account to receive free telephone calls. Video calls and electronic messaging work differently. Both require an online account once they become available, so setting one up ahead of time means you can use these services as soon as they launch.
Note: The exact start day in September, whether services launch all at once or in phases, and details like fees, hours, or vendor instructions are not yet confirmed. Check directly with the facility before relying on a specific date or setup step.
Steps to Follow
- ✓ Watch for the September rollout of telephone calls, video calls, and electronic messages.
- ✓ If your goal is phone contact, know that free telephone calls do not require an online account.
- ✓ If you want video calls or electronic messages, plan to create an online account so you are ready when those options go live.
- ✓ Call the facility to confirm the exact September start date, whether access is being released in phases, and what you need to do to register your online account.
Call the facility to verify the exact start date in September. Ask whether telephone, video, and electronic messaging will all begin on the same day or roll out in phases.
Before setting expectations with your loved one, find out what the online account for video calls and electronic messaging requires. Free telephone calls do not need an account, but for video and messaging, ask about any fees, what information you need to sign up, and whether there are restrictions on who can use these services.
Where to check: Contact the facility directly and look for official CDCR updates or posted facility guidance. Vendor names, fees, scheduling windows, and account setup steps are not included here, so confirm those details before signing up or planning calls.
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