ViaPath / GTL Friends & Family Accounts: Inactivity Forfeiture and How to Request a Refund

ViaPath/GTL states that Friends & Family accounts can become inactive and subject to forfeiture after 180 consecutive days without use. That time period may be shorter or longer depending on governing law or contract terms. The word "consecutive" matters here. Any legitimate account activity resets the clock. Even a small transaction during that window keeps your account from being flagged as inactive.

1. Call ViaPath/GTL customer service - ViaPath/GTL’s notice says a refund can be obtained by calling 866-516-0115.
2. Explain that your Friends & Family account was forfeited due to inactivity - use that wording so the agent understands you’re asking about the inactivity/forfeiture policy.
3. Be ready to verify your account details - have the email/phone number tied to your account available so they can locate it.
4. Ask what happens next - confirm how the refund will be issued and what, if anything, you need to submit or confirm during the call.

Already have a ConnectNetwork account? You don't need to create a new login for ViaPath/GTL. The same email and password work on both, which means one less set of credentials to track while managing services for your loved one.

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• ✓ Log in periodically so your account doesn’t sit unused for months at a time.
• ✓ Keep your email and phone number current so you don’t miss vendor messages.
• ✓ If you use reminders or a calendar, set a recurring check-in (monthly or quarterly) to review your account activity.
• ✓ Save your sign-in details somewhere secure so you can access the account when you need it.
• ✓ If you change cards or banks, update your payment method so you’re not locked out when trying to use the account.