How to send messages, photos, and packages
Forsyth Correctional Center uses ViaPath/GTL for Friends & Family communication accounts. These accounts may be forfeited after 180 consecutive days of inactivity. If your account becomes inactive or gets forfeited, call 866-516-0115 to request a refund. The ConnectNetwork sign-in page lets you use the same email and password across the vendor portal. Phone calls, messaging, tablet features, and video visits are all managed through third-party vendor apps or websites. You'll create an account, add funds, and schedule or start visits from there. Some systems require approval before video visits, and the incarcerated person may need to message you first.
Search for a loved one and send messages and photos in minutes.
Seasonal packages for someone at Forsyth Correctional Center go through North Carolina's statewide inmate package program (Union Supply Direct) — not the prison itself. Here's how ordering works, what "pre-approved" actually means, and a few rules that can save you from a canceled order.
ViaPath/GTL Friends & Family accounts are subject to forfeiture after 180 consecutive days of inactivity or non-use. Forfeiture is subject to governing law or the vendor contract.
Call ViaPath/GTL customer service at 866-516-0115 to request a refund for an inactive or forfeited account. Refund eligibility may be governed by applicable law or the vendor agreement.
Yes. The ConnectNetwork sign-in page states you can use the same email and password to sign in. You’ll still manage messaging, calls, or video visits through the vendor portal account.
Forsyth participates in the statewide NC inmate seasonal package program. The published ordering window runs Wednesday, January 7 through Friday, February 6.
Union Supply Direct will cancel the order if the inmate is placed on certain control statuses before the package ships. You’ll get a refund minus a $5.00 restocking fee.
Rechargeable electronic devices may not be supported at some prisons under the North Carolina Property Program notice. Confirm compatibility with Forsyth’s conditions and restrictions before ordering or shipping electronics.
If worship helps your family stay grounded, Forsyth Correctional Center allows family participation in Sunday religious services. Here's what's offered and how to plan ahead.
Forsyth Correctional Center offers both faith-based services and on-unit recovery programs for inmates. Here's what's available, plus the questions to ask so you can help your loved one get connected.
If you keep money in a ViaPath/GTL Friends & Family account, set a reminder to use it. ViaPath/GTL says accounts can be forfeited after a long stretch of inactivity—and if that happens, there's a specific customer-service route to request your refund.
