How to Send Money to Forsyth County Detention Center, NC (NC)
Need to add money to someone's account at Forsyth County Detention Center? You have two confirmed options: a toll-free phone deposit line and a lobby kiosk at the detention center.
Forsyth County Detention Center offers two ways to deposit money into an inmate trust account. The first is a toll-free phone deposit through Keefe Group (Secure Deposits by CYBERSUITE) at 1-636-888-7004, where you can pay with a credit or debit card. The second is an on-site lobby kiosk in the back of the detention center lobby. The kiosk accepts cash, credit, and debit cards, and it's available 24 hours a day in a secure, staff-monitored area.
Spanish help available: The Keefe Group phone deposit line (1-636-888-7004) offers bilingual customer service, including Spanish-speaking representatives.
Kiosk option (24/7): The lobby kiosk is in the back of the detention center lobby. It accepts cash, credit, and debit and is available around the clock in a staff-monitored, secure location.
Steps to Follow
- ✓ Call Keefe Group (Secure Deposits by CYBERSUITE) at 1-636-888-7004 to make a phone deposit using a credit or debit card (Spanish-speaking customer service is available).
- ✓ Use the lobby kiosk in the back of the detention center lobby to deposit with cash, credit, or debit. The kiosk is available 24 hours a day and is monitored by Forsyth County staff.
Before you deposit, have the person's identifying details ready: their full name and any inmate or booking number you have. Even when a payment goes through, deposits can be delayed or misapplied if the account information is incomplete.
The facility confirms both the Keefe Group phone deposit line (Secure Deposits by CYBERSUITE) and the 24-hour lobby kiosk. That said, the finer details still matter. Fees can apply to card transactions, and some systems cap how much you can send at once or per day. I recommend confirming practical details like where you enter to reach the kiosk, whether ID is needed to use it, what inmate information you'll need to provide, and whether any temporary service changes affect deposits.
- Confirm payment types and fees: Ask what credit/debit cards are accepted and what service fees apply.
- Confirm how to access the kiosk: Verify that the kiosk is in the back of the detention center lobby, that it is available 24 hours a day, and any access rules for using it.
- Confirm the info you must provide: Ask what identifying details are required to make sure the money goes to the right inmate trust account.
- Ask about limits or delays: Check whether there are deposit limits, holds, or timing delays before funds are available.
Tip: If you prefer to complete the phone deposit in Spanish, ask for a Spanish-speaking representative when you call 1-636-888-7004.
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