What That Canteen Card Change Means for FMCC Visitors (December 8, 2022 vending update)
If you used a canteen card for vending during visits in the CMC visiting rooms, here's the key change: as of December 8, 2022, previously approved canteen cards stopped working in those machines. Still have money left on an old card? You can request reimbursement through the canteen vendor.
As of December 8, 2022, older canteen cards no longer work in the CMC visiting-room vending machines. If you're planning to use one during your visit, don't count on it being accepted.
Quick takeaway: Previously approved canteen cards stopped working in CMC visiting-room vending machines after December 8, 2022.
Still have money on an old canteen card? You can request reimbursement through the canteen vendor. This applies to visitors with leftover balances on cards that no longer work in the CMC visiting-room vending machines.
Heads up: The facility notice doesn't include the canteen vendor's contact info. You may need to check FMCC's published resources or call the switchboard for the correct vendor details.
- Find the canteen card you used for visits: Keep it handy so you can share any identifying details printed on the card.
- Write down what you believe is left on the card: Even an estimated remaining balance helps you explain what you are requesting.
- Contact the canteen vendor to ask for reimbursement: Explain that you have a remaining balance on a previously used canteen card and you are requesting reimbursement.
A bit of context on how canteen works: the Colorado DOC canteen program is self-sustaining, receives no taxpayer support, and provides employment opportunities for inmates.
Want to send items another way? Union Supply is the department's only approved care package provider. They offer monthly care packages, and orders are subject to spending limits based on the inmate's assigned facility or living unit.
- ✓ Use Union Supply if you want to send approved care packages (it is the department’s only approved provider).
- ✓ Plan around spending limits tied to the inmate’s assigned facility or living unit.
- ✓ Keep expectations realistic: the DOC canteen program is designed to be self-sustaining and is tied to inmate employment opportunities.
- Gather your details first: Have the canteen card (or any purchase details you still have) and note the remaining balance you believe is on it.
- Request reimbursement through the canteen vendor: Ask the vendor about the process for reimbursing a remaining balance on a previously used canteen card.
- If you cannot find the vendor contact, call FMCC for guidance: Use the FMCC switchboard to ask who the canteen vendor is and how to submit a reimbursement request.
FMCC contact: Switchboard 719-269-5601. Mailing address: PO BOX 300, Canon City, CO 81215-0300.
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