Phone calls from Franklin C.I.: costs, free weekly call, AdvancePay setup, and who to call for help
Staying in touch with someone at Franklin C.I. is straightforward once you know the rates, call limits, and how AdvancePay works. Here's what to expect—and who to call when something goes wrong.
Calls from Franklin C.I. within the North American Dialing Plan cost $0.135 per minute. The rate stays flat - no surprises based on distance.
Each call maxes out at 30 minutes. After it ends, there's a mandatory 30-minute wait before another call can go through. So if you're expecting a second call right away, that built-in cooldown is usually why it doesn't come through immediately.
AdvancePay is a prepaid account you set up through ConnectNetwork to receive calls from Franklin C.I. You fund it, you manage it, and call charges draw from your balance. If you want the simplest, most reliable way to start getting calls, this is it.
Everyone incarcerated at Franklin C.I. gets one free five-minute call per week. Use it or lose it - unused calls don't roll over.
Having trouble with phone service or your AdvancePay account? Call ConnectNetwork customer support at 866-732-9098. They have live representatives available 24/7.
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