Contact an Inmate at Franklin C.I..

Mail, photos, messaging, and phone/call options for staying in touch.

Overview

Phone calls at Franklin Correctional Institution go through GTL/ConnectNetwork. Each incarcerated person gets one free call per week, up to five minutes. Additional paid calls within the North American Dialing Plan cost $0.135 per minute under the current contract. Calls can last up to 30 minutes, with a required 30-minute waiting period between completed calls. To receive calls, set up ConnectNetwork's AdvancePay prepaid phone account—you (the call recipient) fund the account. If you run into setup or account issues, ConnectNetwork offers customer support. GTL services for Florida Department of Corrections sites were scheduled to go live by April 6, 2021.

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Quick Facts

Each incarcerated person at Franklin C.I. receives one free call per week of up to five minutes via GTL/ConnectNetwork.
Calls within the North American Dialing Plan are billed at $0.135 per minute under the current contract.
Individual calls may last up to 30 minutes, with a 30‑minute waiting period required between completed calls.
AdvancePay is ConnectNetwork’s prepaid phone account that the call recipient pays for to receive calls from an incarcerated person.

Contact & Communication Guides

Phone calls from Franklin C.I.: costs, free weekly call, AdvancePay setup, and who to call for help

Staying in touch with someone at Franklin C.I. is straightforward once you know the rates, call limits, and how AdvancePay works. Here's what to expect—and who to call when something goes wrong.

Common Questions

How do I set up AdvancePay to receive calls from Franklin C.I.?

Set up ConnectNetwork's AdvancePay—a prepaid phone account you fund to receive calls from an incarcerated person. For setup help or troubleshooting, contact ConnectNetwork customer support at 866-732-9098 (available 24/7).

How much do phone calls from Franklin C.I. cost?

Calls within the North American Dialing Plan are billed at $0.135 per minute under the current contract. Each incarcerated person also receives one free weekly call of up to five minutes through GTL/ConnectNetwork.

Are there limits on call length or frequency from Franklin C.I.?

Yes. Calls may last up to 30 minutes, and there’s a required 30‑minute waiting period between completed calls.

Other Guides for Franklin C.I.

How to get approved for visits at Franklin C.I.: step-by-step

Getting approved to visit at Franklin C.I. starts with the Florida Department of Corrections visitor application—but a few rules can trip people up. Follow these steps to fill it out correctly and avoid delays.

How to send money to someone at Franklin C.I. via JPay money order

Sending a JPay money order to someone at Franklin C.I. is straightforward, but two details matter: who's allowed to send it, and the correct mailing address.

What you can bring to Franklin C.I.: permitted items, cash limits, and baby supplies

Keep it simple when packing for a visit at Franklin C.I. Here's what you need to know: the small items allowed inside, the exact cash limit for vending machines, baby-supply quantity limits, and a few rules that could get you turned away if you ignore them.

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