How to send messages, photos, and packages
Phone calls at Franklin Correctional Institution go through GTL/ConnectNetwork. Each incarcerated person gets one free call per week, up to five minutes. Additional paid calls within the North American Dialing Plan cost $0.135 per minute under the current contract. Calls can last up to 30 minutes, with a required 30-minute waiting period between completed calls. To receive calls, set up ConnectNetwork's AdvancePay prepaid phone account—you (the call recipient) fund the account. If you run into setup or account issues, ConnectNetwork offers customer support. GTL services for Florida Department of Corrections sites were scheduled to go live by April 6, 2021.
Search for a loved one and send messages and photos in minutes.
Set up ConnectNetwork's AdvancePay—a prepaid phone account you fund to receive calls from an incarcerated person. For setup help or troubleshooting, contact ConnectNetwork customer support at 866-732-9098 (available 24/7).
Calls within the North American Dialing Plan are billed at $0.135 per minute under the current contract. Each incarcerated person also receives one free weekly call of up to five minutes through GTL/ConnectNetwork.
Yes. Calls may last up to 30 minutes, and there’s a required 30‑minute waiting period between completed calls.
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Staying in touch with someone at Franklin C.I. is straightforward once you know the rates, call limits, and how AdvancePay works. Here's what to expect—and who to call when something goes wrong.
