What to do if Franklin County Project pages on the Arkansas DOC site only show 'nginx'
If you're trying to pull up information and the Arkansas DOC page loads with nothing but the word "nginx," you're not doing anything wrong. Here's what's going on, what it likely means (and what it doesn't), and what you can do next.
Several Franklin County Project pages on the Arkansas Department of Corrections (DOC) website are currently loading with just one word: "nginx." This includes the Franklin County Project main page (https://doc.arkansas.gov/franklin-county-project), the FAQs page (https://doc.arkansas.gov/franklin-county-project/franklin-county-project-faqs/), and the information sheet page (https://doc.arkansas.gov/franklin-county-project/franklin-county-project-information-sheet/). No content, no navigation, no error message. Just the literal text "nginx."
What you're seeing: Those Franklin County Project pages aren't showing an error message or a missing-page notice. The entire visible content is the single word "nginx."
This isn't limited to the Franklin County Project section. At least one other Arkansas DOC page, the "mail-and-money" information page (https://doc.arkansas.gov/correction/inmates/mail-and-money/), also loads with nothing but "nginx." That's worth noting because it points to a wider DOC site issue, not a problem with your phone, your connection, or one broken page.
Quick reality check: The "nginx" display is confirmed on the pages listed above. Beyond that, the available evidence is limited, so treat this as a possible broader site problem without assuming too much.
On every page checked, the site returns a bare "nginx" response as the only visible content. That's true for the Franklin County Project main page, the FAQs page, the information sheet page, and the DOC mail-and-money page. If you're trying to confirm program details, FAQs, mailing rules, or money options, that single-word page is a dead end. The information you need simply isn't there right now.
Don't read too much into it: The word "nginx" alone doesn't tell you why the page is down. It could be maintenance, a configuration issue, or something else entirely. The page also gives no clue when the problem started or when it will be fixed.
Immediate Steps Families
- ✓ Refresh the page and try again later (short outages happen).
- ✓ Try a different browser, or switch devices (phone vs. computer).
- ✓ Clear your browser cache, or open a private/incognito window and try the same page.
- ✓ Take a screenshot that clearly shows the “nginx” text, and write down the date and time you tried.
- ✓ Save the exact page address you were trying to reach (copy the URL).
- ✓ Try searching for a cached version of the page through a search engine, or check whether an archived copy exists in the Wayback Machine.
- ✓ Check other parts of the DOC website for alternate pages that cover the same topic.
- ✓ If you need an answer urgently (mail rules, funds, visitation, transfer questions), contact the DOC or the relevant facility using contact information published in official directories or paperwork you already have.
These are general troubleshooting steps for when an official page won't load. Save screenshots and notes as you go. They're useful later, especially if you need to show that you tried to follow posted guidance but the page wouldn't load beyond "nginx."
When a DOC page won't load, your best backup is usually another official source. Browse the DOC main site for broader directory-style pages that may still be working, and check county or city government sites for publicly posted information. Trying to confirm a court-related detail like a hearing date or case status? Court dockets and clerk resources are often more reliable than a single informational page. Local legal aid or advocacy organizations can sometimes point you to the correct, current process too. If you come across local news coverage, treat it as a lead and verify the details before acting, especially for anything involving money, mail, or travel plans. Right now, there's no confirmed alternate Franklin County Project page that's working, so focus on verifying information before you rely on it.
- Write down the exact URL(s) - Include the specific page address you tried to open.
- Record the date and time - This helps staff match your report to system logs.
- Save a screenshot - Make sure the screenshot clearly shows the page displaying only “nginx.”
- Note your setup - Device (phone/computer), browser name, and whether you were on Wi-Fi or mobile data.
- Contact the DOC or the facility using official contact listings - Paste in the URL(s), attach the screenshot(s), and include your notes so they can reproduce the issue.
- Keep copies of what you send and receive - Save emails, confirmation numbers, or notes from phone calls.
Protect your privacy: When reporting the problem, stick to technical details (URLs, screenshots, time, device). Don't share sensitive personal information unless you're using an official channel and they specifically ask for it.
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