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Phone calls and texting from Frederick County Detention Center: hours, rates, and setting up a prepaid PayTel account

Staying in touch matters — and it's easier when you know the rules up front. Here's how phone calls and texting work at Frederick County Detention Center, what they cost, and how to set up a prepaid PayTel account so you can receive calls.

• 1 min read • frederickcosheriff.com
Phone calls and texting from Frederick County Detention Center: hours, rates, and setting up a prepaid PayTel account

At Frederick County Detention Center, inmate phone calls are outgoing collect calls only. That means your loved one can place the call from inside, and the charges are billed to the receiving side unless you set up a prepaid option through PayTel.

Phones are available from 6:00 a.m. to 11:30 p.m. daily. Expect calls during those hours only.

Call costs depend on where you're receiving the call. Local calls run $0.07 per minute. In-state and out-of-state calls are both $0.14 per minute - same rate for Canada, the U.S. Virgin Islands, Puerto Rico, and Guam. Mexico is $0.50 per minute, and other international calls are $0.75 per minute.

Text messages cost $0.25 each.

Quick rates snapshot: Local calls are $0.07/min. Calls to Mexico are $0.50/min, and other international calls are $0.75/min. Text messages cost $0.25/message.

Phone calls and texting from Frederick County Detention Center: hours, rates, and setting up a prepaid PayTel account
  1. Call PayTel to set up prepaid calling - Family and friends can set up a pre-paid Pay Tel Communications account by calling 1-800-729-8355.
  • ✓ PayTel customer service email: CSR@paytel.com
  • ✓ PayTel Communications Inc., Attn: Customer Service, P.O. Box 8179, Greensboro, NC 27419

Heads up: All calls are monitored and recorded. Keep personal details limited, and don't discuss legal strategy on these lines.

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