Send Photos & Mail at Frederick County Detention Center, MD

How to send messages, photos, and packages

Overview

Staying connected with someone at Frederick County Detention Center means using the facility's phone and video systems. Inmates can only place outgoing collect calls, and phones are available daily from 6:00 a.m. to 11:30 p.m. Rates run $0.07 per minute for local calls and $0.14 per minute for in-state or out-of-state calls. To manage costs, family and friends can set up a prepaid PayTel account—the facility provides PayTel customer service details for setup help. Video visits go through PayTel Connect: one free on-site video visit per week, while remote visits from home cost $0.30 per minute. All calls and visits are monitored and recorded. Professional and legal visits get video recorded but not audio recorded.

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Quick Facts

  • Inmate telephones are outgoing collect calls only and operate daily from 6:00 a.m. to 11:30 p.m.
  • Call rates are posted as Local $0.07 per minute and In‑state/Out‑of‑state $0.14 per minute.
  • Family and friends may set up a prepaid PayTel account; PayTel customer service phone and email are provided by the facility.
  • Video visitation uses PayTel Connect; on-site visits are available one time per week for free while remote/home visits cost $0.30 per minute.
  • All calls and visits are monitored and recorded, although professional/legal visits are not audio recorded (they are video recorded).

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Common Questions

What are the phone hours and call rates at Frederick County Detention Center?

Phones are available daily from 6:00 a.m. to 11:30 p.m., and calls are outgoing collect only. The facility lists rates as $0.07 per minute for local calls and $0.14 per minute for in-state/out-of-state calls.

How do I set up an account to receive or pay for inmate calls?

Set up a prepaid PayTel account so funds are ready when calls come through. The facility provides PayTel customer service contact details to help you get started. Create your account and add money to a prepaid balance for calling costs.

What are the costs and rules for video visits at Frederick County Detention Center?

Video visits use PayTel Connect. On-site video visits are offered one time per week for free, and remote/home video visits cost $0.30 per minute. Calls and visits are monitored and recorded; professional/legal visits are video recorded but not audio recorded.

Where should I send mail for someone at Frederick County Detention Center?

Send all personal mail through the U.S. Postal Service to the facility’s mail-processing PO Box. Include a complete, legible return address with the sender’s first and last name (or company) so it can be scanned, and address it exactly as the facility requires to avoid delays.

Can I send books, magazines, original photos, or packages to an inmate at Frederick County Detention Center?

No. Magazines, books, packages, cash, personal checks, money orders, original important documents, and original photos are prohibited and should not be mailed. Don’t send originals, because the facility warns they cannot be returned.

How long does it take for mailed letters to be scanned and reviewed at Frederick County Detention Center?

A contracted vendor scans incoming mail within 24 hours of receipt, and facility staff review the scanned mail electronically within 48 hours. If your mail is missing a complete, legible return address, it may not be scanned and could be rejected.

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