How to send messages, photos, and packages
Staying connected with someone at Frederick County Detention Center means using the facility's phone and video systems. Inmates can only place outgoing collect calls, and phones are available daily from 6:00 a.m. to 11:30 p.m. Rates run $0.07 per minute for local calls and $0.14 per minute for in-state or out-of-state calls. To manage costs, family and friends can set up a prepaid PayTel account—the facility provides PayTel customer service details for setup help. Video visits go through PayTel Connect: one free on-site video visit per week, while remote visits from home cost $0.30 per minute. All calls and visits are monitored and recorded. Professional and legal visits get video recorded but not audio recorded.
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Frederick County scans most inmate mail before delivery. Follow the right addressing format and stick to basic paper rules, and your mail will get through quickly without being rejected.
Mailing a letter to someone at Frederick County Adult Detention Center? The address might look wrong at first — most personal mail gets routed to a PO Box in Greensboro, North Carolina for scanning before it reaches the jail.
Sending attorney-client or other privileged correspondence to someone at Frederick County Adult Detention Center? Here's the key detail: legal mail does not go through the Greensboro mail processing/scanning center.
Phones are available daily from 6:00 a.m. to 11:30 p.m., and calls are outgoing collect only. The facility lists rates as $0.07 per minute for local calls and $0.14 per minute for in-state/out-of-state calls.
Set up a prepaid PayTel account so funds are ready when calls come through. The facility provides PayTel customer service contact details to help you get started. Create your account and add money to a prepaid balance for calling costs.
Video visits use PayTel Connect. On-site video visits are offered one time per week for free, and remote/home video visits cost $0.30 per minute. Calls and visits are monitored and recorded; professional/legal visits are video recorded but not audio recorded.
Send all personal mail through the U.S. Postal Service to the facility’s mail-processing PO Box. Include a complete, legible return address with the sender’s first and last name (or company) so it can be scanned, and address it exactly as the facility requires to avoid delays.
No. Magazines, books, packages, cash, personal checks, money orders, original important documents, and original photos are prohibited and should not be mailed. Don’t send originals, because the facility warns they cannot be returned.
A contracted vendor scans incoming mail within 24 hours of receipt, and facility staff review the scanned mail electronically within 48 hours. If your mail is missing a complete, legible return address, it may not be scanned and could be rejected.
Your first visit goes smoother when you bring the right ID, arrive during the registration window, and know what to expect at check-in. Here's what can stop a visit before it starts.
Your first visit goes much smoother when you know what check-in involves. This guide covers the ID you'll need, when to arrive for registration, and how to avoid getting turned away at the door.
Visiting someone at the Frederick County Detention Center takes some planning—especially around the population schedule and registration window. Here are the current days and hours for ADC visitation, plus timing rules you need to know.
