How to Contact an Inmate at Facility

Video visitation through JPay is listed at $3.95 for 30 minutes. Pricing and availability can change, so confirm the current rate applies to the service you're using at GA DIAG CLASS PRISON before scheduling.

Electronic messaging has its own costs. JPay charges $0.35 for an electronic stamp per e-mail, plus $1.05 for e-mail attachments (up to 3 attachments). Those small charges add up fast if you're sending photos or documents regularly, so factor them into your budget.

Phone calls are one of the most common ways to stay connected, but they come with strict rules. Every call may be monitored and recorded. Three-way calling and call forwarding are not permitted, and each call is capped at 25 minutes. Calls will only go through to numbers on the offender's Call Allow List, so make sure your number is approved before expecting a call.

Here's one detail that catches people off guard: you must be on the recipient's approved visitor list to send money to an offender, regardless of the payment method. Confirm your status before trying to deposit funds.

Steps to Follow

• ✓ Confirm you are on the offender’s approved visitor list before you try to send money using any payment method.

• ✓ Assume calls may be monitored and recorded, and avoid sharing sensitive information on the phone.
• ✓ Do not use three-way calling or call forwarding, it is not permitted.
• ✓ Plan for calls to end at 25 minutes max.
• ✓ Make sure the phone number you want them to call is on the offender’s Call Allow List.

• ✓ Budget for video visitation at $3.95 per 30 minutes (per the JPay fee schedule).
• ✓ Budget for e-mail costs: $0.35 per electronic stamp.
• ✓ If you plan to send attachments, expect $1.05 for up to 3 attachments.
• ✓ Confirm the service you want to use is currently available for GA DIAG CLASS PRISON before you put money in.

1. Confirm video visit pricing and options: Ask what video visitation is offered and whether the current rate is $3.95 for 30 minutes.
2. Confirm e-mail charges before you send: Verify the electronic stamp cost ($0.35) and how attachments are billed ($1.05 for up to 3 attachments).
3. Ask about any limits that affect cost: Check whether there are service-specific rules that change how often you can use video visits or send messages.

1. Treat calls as recorded: Confirm that calls may be monitored and recorded, then plan your conversations accordingly.
2. Avoid prohibited call features: Ask how the facility enforces the ban on three-way calling and call forwarding.
3. Plan around the time limit: Confirm the maximum call length is 25 minutes so you are not caught off guard when the call cuts off.
4. Get the number approved: Verify how phone numbers are added to the offender’s Call Allow List, and how long updates typically take.

1. Check your approval status: Confirm you are on the offender’s approved visitor list before attempting any deposit.
2. Ask what is required to be added: Verify what information or documentation is needed to get approved.
3. Confirm the impact on deposits: Make sure the approval requirement applies to the specific payment method you plan to use (the rule states you must be approved to use any payment method).