Setting Up a Phone Account with Securus for GA Diag Class Prison — What Families Need to Know
Phone calls at GA Diag Class Prison go through Securus. Here's how to set up your account, add funds without hitting limits, and sidestep the issues that catch families off guard.
The easiest route? Set up a Securus pre-paid collect account online. You can do it from your phone or computer, and everything stays in one place for easy tracking.
Prefer talking to someone? Call 1-800-844-6591 to set up a pre-paid collect or direct bill account. This is also a good option if you hit a snag during online sign-up.
Deposit limit: Securus deposits are limited to a maximum of $200.00 per deposit.
Assume every call is being listened to. Calls may be monitored and recorded, so stick to family updates, emotional support, and practical matters.
Don’t try to conference anyone in: Call forwarding and three-way calling are not permitted on Securus calls.
Calls max out at 25 minutes - then the line cuts. Cover urgent topics early so you're not scrambling at the end.
Money in the account isn't enough on its own. Your phone number has to be on your loved one's Call Allow List before calls will connect. Changed your number or want to add a second line? Get it on the list first.
Step By Step Checklist
- ✓ Create your Securus account online, or set it up by phone at 1-800-844-6591.
- ✓ Choose the account type you’re setting up (pre-paid collect or direct bill).
- ✓ Make sure the phone number you want to use is on the offender’s Call Allow List.
- ✓ Add funds, keeping each deposit at $200.00 or less.
- ✓ Once the number is allowed and the account is funded (if needed), you’re ready for the first call.
- Plan for a 25-minute cap - decide what you need to cover first so you don’t get cut off mid-update.
- Keep it one-on-one - don’t use call forwarding and don’t try to add a third person to the call.
- Talk like it’s on the record - calls may be monitored and recorded, so stick to safe, straightforward topics.
Calls not connecting? Start by double-checking your account setup and balance. For help with pre-paid collect or direct bill accounts, call Securus at 1-800-844-6591.
If the problem seems to be on the facility side - a number not approved, calls blocked even after you've sorted things with Securus - reach out through Georgia Department of Corrections channels. Be specific: include your phone number, your loved one's name, and exactly what happens when they try to call.
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