How to send messages, photos, and packages
Gainesville W.C. posts communication and visitation details in the inmate handbook, including visitation rules and the facility's schedule. For remote contact, the facility uses Securus Video Connect, which lets friends, family, attorneys, and officials schedule video sessions from off-site. You're responsible for your own internet connection and device—Securus won't troubleshoot hardware or connection problems on your end. Depending on what's available, you may have multiple contact options like phone, remote video, and electronic messaging. Features and payment methods vary by vendor. Remote video visits run through a third-party platform and typically require a web browser or mobile app, plus any scheduling the provider requires.
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Check the inmate handbook. It includes the facility’s communication and visitation sections, including visitation rules and the visitation schedule.
Video visits are handled through Securus Video Connect, which lets you schedule and join sessions remotely. Visits typically run through the vendor platform using a web browser or mobile app, and may be scheduled or on-demand.
Start by checking your internet connection and the device you’re using—Securus says users are responsible for their own connection and hardware. If the issue continues, try again from a more stable connection or a different device through the browser or mobile app.
Check Gainesville W.C.’s inmate handbook, specifically the communication section, for the facility’s mail and communication rules. For details like the correct mailing address, allowed items, or whether mail is scanned through a digital processor, confirm them in the handbook or on the facility’s official page.
Put the inmate’s full name and booking or ID number on every piece of mail. Include your full return name and address as well—missing return information is a common reason mail gets rejected or returned.
Avoid sending original documents like birth certificates or Social Security cards; send copies unless the handbook says originals are allowed. If an original is truly required, follow the handbook’s directions for how to send it and whether returns are permitted.
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