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Who to Call When You Have Questions About Galveston County Juvenile Detention

Trying to sort out visitation, schedules, or payments for Galveston County Juvenile Detention? The fastest way to get answers is calling the right number on your first try. Here's who to contact.

• 2 min read • web.connectnetwork.com
Who to Call When You Have Questions About Galveston County Juvenile Detention

For visitation questions at Galveston County Juvenile Detention, call (409) 770-5900. Parents and guardians should receive the visitation schedule within two days of detention. If you haven't gotten it yet - or the details don't match what you were told - call the facility directly.

  1. Call (409) 770-5900 - this is the main number to use for visitation access and schedule help.
  2. Ask to speak with the Intake Officer on duty - they can provide the visitation schedule.

Note: Visitation schedules can be modified during declared emergencies. If anything changes suddenly, call to confirm the current schedule.

Having trouble with a ConnectNetwork/GTL account? Whether it's login issues, a failed payment, or general account questions, call ConnectNetwork customer service at (877) 650-4249. This is the main line when you're unsure which payment option you used.

  • ✓ AdvancePay automated payment system: (800) 483-8314
  • ✓ Trust Fund (commissary) automated payment system: (888) 988-4768
  • ✓ PIN Debit automated payment system: (855) 706-2445

For scheduling help or technical issues with visits through ConnectNetwork, call Visitor Support at (855) 208-7349. Hours are 6 AM–4 PM MST Monday–Friday and 7 AM–4 PM MST on weekends - helpful to know if you need to reach someone at a specific time.

Who to Call When You Have Questions About Galveston County Juvenile Detention

Which-number-to-call

  • ✓ Need the juvenile detention visitation schedule or help with visitation access: (409) 770-5900
  • ✓ Told to get the visitation schedule from the facility: call and ask for the Intake Officer on duty
  • ✓ General ConnectNetwork account/customer service help: (877) 650-4249
  • ✓ AdvancePay automated payments: (800) 483-8314
  • ✓ Trust Fund (commissary) deposits by automated phone system: (888) 988-4768
  • ✓ PIN Debit automated payments: (855) 706-2445
  • ✓ Visit scheduling/technical help through ConnectNetwork: (855) 208-7349

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