Who to Call When You Have Questions About Galveston County Juvenile Detention

For questions about visitation access and schedules at Galveston County Juvenile Detention, call (409) 770-5900. This is your best starting point for learning when visits happen and what you need to do to get approved.

If your child was just detained and you're waiting for details, the visitation schedule should be available to parents and guardians by the second day of detention. Haven't received it by then? Calling is usually the fastest way to get answers.

When you call, ask to speak with the Intake Officer on duty about the visitation schedule. This is the recommended approach for parents and guardians who need current visit times.

For ConnectNetwork payments and general customer support, call (877) 650-4249 (toll-free). Use this number for account help, billing questions, or if you're unsure which payment option you need.

To make an AdvancePay payment by phone, call the automated line at (800) 483-8314.

For Trust Fund payments by phone, call the automated line at (888) 988-4768.

For PIN Debit payments by phone, call (855) 706-2445.

For visit-specific issues like scheduling questions or technical problems with ConnectNetwork, call Visitor Support directly at (855) 208-7349.

ConnectNetwork's visitor support hours are 6:00 AM to 4:00 PM MST Monday through Friday, and 7:00 AM to 4:00 PM MST on weekends. Call during these windows for the best chance of reaching a live person.

Section Quick Call Tips

• ✓ The youth’s full name (spell it the way it appears on paperwork)
• ✓ Your relationship to the youth (parent/guardian information)
• ✓ Any ID or case details you have available (bring them to the phone if you can)
• ✓ A couple of dates and times you are available to visit
• ✓ When calling (409) 770-5900, ask to speak with the Intake Officer on duty about the visitation schedule