MacDougall Walker C.I, CT

Before visiting MacDougall‑Walker C.I., you must be on the inmate's approved visiting list—your loved one starts the request, and the facility formally adds you before any visit can happen. Offenders on Quarantine Status can't have social visits until Health Services clears them. Visits also aren't held on certain state‑observed holidays. In‑person visits are currently limited to 30 minutes (until further notice) to allow disinfecting between sessions. A maximum of two visitors can attend, including children, and non‑contact visits are recorded. Arrive at least 15 minutes early, bring valid photo ID, and leave cell phones and electronics outside. If a contact visit is authorized, expect only a brief embrace and kiss at the start and end.

MacDougall‑Walker C.I. offers free video visits through Microsoft Teams. You'll need a smartphone, tablet, or laptop with working video and audio. To schedule, provide a valid email address and wait for facility confirmation—your visit isn't official until you receive that confirmation. Only approved visitors can participate, meaning you must be on the incarcerated person's approved visitor list or have a completed visiting application on file. Each session allows up to three authorized adult visitors. Minors living in the household don't count toward that limit, but they can only join with a parent or guardian—and only if they aren't victims or under an active protective order. Join at least 15 minutes early for staff screening and verification. Follow the conduct and dress rules, and don't record the visit—staff record all sessions. The facility also uses approved e‑messaging and phone systems; check the facility page for provider details.

To send money to someone at MacDougall‑Walker C.I., mail a money order or check payable to the inmate along with a completed remitter form to the Inmate Trust Fund P.O. Box in Wethersfield. You can also use an approved electronic deposit service. Make sure your remitter information is complete and legible—missing or unclear details can delay posting or get your payment returned. Don't include letters, cards, photos, or anything else with the remitter form or money order. For questions about an Inmate Trust Fund account, call 860-692-7670. Former inmates who need remaining balances must mail a Request for Account Balance Form to the Inmate Trust Fund Wethersfield address. If you're adding money for tablet services, DOC tablet media accounts are capped at $150.

Trying to reach the right person at MacDougall‑Walker C.I.? Start with the contact that matches your need. MacDougall and Walker each designate a primary contact for privileged/professional visits—Joanne McIntosh for MacDougall and Raquel Lancaster for Walker—with published hours and phone details for each. Since professional-visit scheduling procedures can vary, use the named contact for your institution to set up a privileged visit and confirm current steps. For victim notifications, mail the Notice of Application form to the DOC Victim Services Unit in Wethersfield. Email and fax submissions aren't accepted. Questions about inmates with ICE detainers should go to the regional ICE office. The DOC Public Information Office handles general inquiries and referrals.