Setting up a free video visit with someone at MacDougall‑Walker (CT DOC Microsoft Teams guide)

Before scheduling anything, confirm you're eligible. You must be on the incarcerated person's approved visitor list. Not approved yet? Complete the visiting application first - without approval, you can't participate in video visits.

You’ll also need a valid email address. That email is how the scheduling and confirmation information is sent, so use an address you can reliably access (and one you check regularly).

You'll need a device that can run Microsoft Teams with working video and audio. A smartphone, tablet, or laptop all work - just make sure yours has a camera and microphone.

Scheduling requires a valid email address. If you're helping someone else set this up - like an older parent - double-check the email before submitting. One typo means no visit details.

Your visit isn't official until you get confirmation from the facility. No email when you expected one? Check your spam folder - confirmations often end up there.

Participant Limits Minors

• ✓ Up to three authorized adult visitors can participate in a video visit.
• ✓ Youth who live in the household do not count toward the three-adult limit.

Children can join, but there are extra rules. A minor must be accompanied by a parent or guardian. They cannot participate if they're considered a victim or if there's an active protective order involving the incarcerated person.

1. Join the visit at least 15 minutes early - staff need that time to screen and verify you before the scheduled start time.

Video visits are free. No fees, no hidden costs. Just focus on getting your device ready and showing up on time for screening.

Treat the video visit like you would an in-person visit. The same conduct rules and dress code apply for the entire call.