Who to Call About an Inmate at MacDougall-Walker Correctional Institution (CT)

For comments and questions about inmates, contact the Connecticut Department of Correction Public Information Office at 24 Wolcott Hill Road, Wethersfield, CT 06109. Phone: 860-692-7780.

If your question is specifically about an ICE detainer, call the ICE regional office at 617-565-4946.

The Connecticut DOC Public Information Office handles general questions about inmates and DOC policy. It's also a good starting point when you've heard something secondhand and want an official answer.

For immigration-related questions - specifically whether someone is being held on an ICE detainer - call the ICE regional office at 617-565-4946. They handle detainer-status inquiries.

What to Have Ready

• ✓ Inmate’s full legal name (spell it out)
• ✓ DOC/booking number (if you have it)
• ✓ Date of birth (or approximate age if you’re unsure)
• ✓ Your relationship to the person (family, friend, attorney, etc.)
• ✓ A callback number and email where you can be reached

Trying to look up rules online and hitting error pages? You're not alone. The Connecticut DOC's visiting page, family and friends information page, and Family and Friends Handbook PDF have all returned CloudFront 403 access errors. When that happens, skip the website and call directly using the numbers above.

1. Write down the basics - note the date/time you called and the number you dialed.
2. Record who you spoke with - ask for the staff member’s name (and a direct line or extension if offered).
3. Repeat back the key details - summarize what you heard to confirm you understood it correctly.
4. Ask what happens next - if there’s a process involved, ask for the next step and any reference or case number you should keep.
5. Follow up through DOC Public Information - if you’re still stuck or need a policy-level answer, contact the Connecticut DOC Public Information Office.