Who to call at MacDougall‑Walker Corr. Inst.: privileged visit contacts, account help, and public information

For privileged/professional visits, call the contact for the side you need. MacDougall's contact is Joanne McIntosh at (860) 627-2102 (Monday–Friday, 8:00 a.m.–3:00 p.m.). Walker's is Raquel Lancaster at (860) 292-3558 (Monday–Friday, 8:00 a.m.–3:00 p.m.). Have questions about an inmate account or Inmate Trust Fund balance? Call 860-692-7670. To confirm whether someone is being held on an ICE detainer, contact the ICE regional office at 617-565-4946. For general questions or comments, reach the Connecticut Department of Correction Public Information Office at 860-692-7780.

Privileged Contacts

• ✓ MacDougall privileged/professional visits: Joanne McIntosh - (860) 627-2102 (Monday–Friday, 8:00 a.m.–3:00 p.m.)
• ✓ Walker privileged/professional visits: Raquel Lancaster - (860) 292-3558 (Monday–Friday, 8:00 a.m.–3:00 p.m.)

Privileged/professional visits are available Monday through Friday in three time blocks: 8:45 a.m.–10:15 a.m., 12:45 p.m.–2:00 p.m., and 6:30 p.m.–10:30 p.m. If you're coordinating around work or court, plan your call to the MacDougall or Walker contact with these windows in mind.

Coming as a professional visitor? Bring a valid driver's license and your professional credential. Attorneys should note that credentials will be checked against the index of attorneys admitted to the Connecticut bar - use the exact name and details you're listed under when scheduling and arriving.

For inmate account questions - checking a balance, confirming funds were received, or sorting out Inmate Trust Fund issues - call 860-692-7670.

1. Prepare your payment with remitter information - Money orders and checks should include remitter information so the Trust Fund office can properly credit the account.
2. Mail it to the Inmate Trust Fund P.O. Box - Send money orders/checks to: Inmate Trust Fund, P.O. Box 290800, Wethersfield, CT 06129-0800.

Questions about someone held on a U.S. Immigration and Customs Enforcement (ICE) detainer? Call the ICE regional office at 617-565-4946.

For general comments and questions that don't fall under visit scheduling or inmate accounts, contact the Connecticut Department of Correction Public Information Office at 24 Wolcott Hill Road, Wethersfield, CT 06109. Phone: 860-692-7780.

Count times at MacDougall/Walker are 7:05 a.m., 11:45 a.m., 3:05 p.m., 6:15 p.m., 10:00 p.m., 12:00 a.m., 2:00 a.m., 4:00 a.m., and 5:00 a.m. Knowing these helps you avoid calling or planning visits around times when movement and access are restricted. The Monday–Friday visit blocks are 8:45 a.m.–10:15 a.m., 12:45 p.m.–2:00 p.m., and 6:30 p.m.–10:30 p.m.