Phone Calls from Garza East Unit: Hours, Time Limits, and Monitoring
Phone calls are often the fastest way to stay connected, but they come with strict limits. Here's what to expect for call hours, time limits, and monitoring at the Garza East Unit.
Phones at the Garza East Unit are generally available every day from 5:00 a.m. to 12:00 a.m. That said, conditions at the unit can shift the schedule without much notice. If your loved one uses a tablet-based phone option, those hours may differ from the facility phones. Treat 5:00 a.m. to 12:00 a.m. as the normal window, but expect some flexibility depending on what's happening inside.
Calls from the Garza East Unit are limited to 30 minutes. If you have a lot to cover, prioritize the most important updates first and circle back to the rest if time allows. The call ends automatically at the time limit. Try to wrap up logistics (who's handling mail, money, or upcoming dates) a few minutes early so you're not cut off mid-sentence.
Heads up: You'll hear an automated warning one minute before the call disconnects. Use that minute to confirm anything time-sensitive and say quick goodbyes.
Calls are monitored and recorded, except for calls to the attorney of record. Save anything private or legally sensitive for an attorney call. Keep regular phone conversations focused on family updates and day-to-day matters. Assume anything said on a standard call can be listened to later, even conversations that feel casual in the moment.
Remote video visits are separate from phone calls. Through Securus, they cost $10.00 and last up to 60 minutes. Inmates are limited to one remote video visit per month. Scheduling and fees are handled through the vendor's video visitation process, not the regular phone system.
Practical Tips
- ✓ Keep your phone available during the normal calling window (5:00 a.m. to 12:00 a.m.), knowing conditions at the unit can change access.
- ✓ Plan conversations around the 30-minute limit, start with the most important updates first.
- ✓ Listen for the one-minute warning and use it to confirm key details before the line disconnects.
- ✓ Answer promptly when you can, call opportunities can be limited by schedules and access.
- ✓ Speak like the call is being recorded, because calls are monitored and recorded unless it is a call to the attorney of record.
- ✓ If call timing seems inconsistent, check for unit-specific changes that may be affecting phone access.
If your loved one wants face-to-face time, treat remote video visits as a separate plan from phone calls. They have their own length limit, cost, and monthly cap. You'll typically need to register and schedule through the video visitation provider.
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