How to Send Money to Facility

CDCR is moving inmate communication services from ViaPath to Securus. If you've been handling payments through ViaPath, pay attention: the provider you use will change once your loved one's facility switches over.

Set up your Securus account before your loved one's facility transitions. Getting ahead of this avoids delays and last-minute scrambling when the old system stops working.

Steps-to-follow

• ✓ Create a Securus account before your loved one’s facility transitions.

• ✓ If you have unused funds on ViaPath, go to ViaPath’s website and follow their process to request a refund.

CDCR is in the middle of this transition, so timing matters. If your loved one's facility hasn't switched yet, you may still see ViaPath mentioned. Get your Securus account ready ahead of the change.

Find out where your loved one's facility is in the transition from ViaPath to Securus. Has it already migrated, or is it still in process? Either way, you're expected to have a Securus account ready before the switch happens.

1. Go to ViaPath’s help resources and find the section related to refunds for unused balances.
2. Follow the refund request instructions provided there using your ViaPath account details.
3. Save what you submit and any confirmation so you can track the request if you need to follow up.

Before sending money, confirm which provider your loved one's facility currently accepts (ViaPath or Securus) and check for any facility-specific instructions tied to the transition. Official facility or CDCR notices are your most reliable sources.