How to Contact an Inmate at Facility

Calls are monitored and recorded. Treat every conversation like it could be listened to later. Stick to family updates and practical matters, not sensitive personal details.

Call forwarding and three-way calling are blocked. You can't add someone else to the line, patch the call to another number, or use any feature that routes through a third party.

Calls max out at 25 minutes. If you have a lot to cover, tackle the most important topics first. Assume you may need to finish up on a later call.

Inmates can only call numbers on their approved Call Allow List. If your number isn't on that list, the call won't go through. Confirm exactly which number you want them to use.

Steps to Follow

• ✓ Confirm the offender’s Call Allow List, and make sure your phone number is on it.
• ✓ Plan for the 25-minute maximum call length. Put your most important questions and updates first.
• ✓ Do not attempt call forwarding or three-way calls. Check your phone settings and avoid apps or features that could trigger these.
• ✓ Assume calls may be monitored or recorded. Use discretion and avoid sharing sensitive information.
• ✓ If you need to send money, JPay has 24/7 live-agent phone support, but verify accepted payment options for this facility first.

1. Confirm how the Call Allow List works: Ask how numbers get added, whether there is paperwork, and how long changes take to go into effect.
2. Confirm what number to use: Verify whether the facility requires a specific format (cell vs. landline, area code included) so your number matches what is approved.

1. Verify the maximum call length: Confirm that the 25-minute limit applies here, and ask what happens when time runs out (automatic disconnect, warning tone, etc.).
2. Verify call feature restrictions: Confirm that call forwarding and three-way calling are prohibited, and ask if certain phone services or apps commonly cause blocks.

1. Ask what is monitored vs. recorded: Confirm whether all calls are recorded, or if monitoring is selective.
2. Ask about privacy limits: Clarify whether there are any call types that are handled differently (for example, general vs. special calls), so you know what to expect before you talk.

1. Confirm what money services are accepted: Ask which vendors and methods the facility allows.
2. Confirm fees and support options: Once you know the accepted vendor, use their customer support if you need help (JPay offers 24/7 live-agent phone support) and confirm any fees before you submit a payment.