How to File a Complaint About Treatment at Glynn County Detention Center — and What Happens Next

Where to File

• ✓ Mailing address: 100 Sulphur Springs Road, Brunswick, Georgia 31520
• ✓ Telephone: (912) 554-7600
• ✓ Fax: (912) 554-7681

Contact information is on the complaint form itself - you can submit by mail, phone, or fax. The Sheriff's Office says it welcomes suggestions, constructive criticism, and complaints against specific deputies. They commit to investigating complaints thoroughly and taking corrective action when warranted.

What to Include

• ✓ Your name and contact information so the Sheriff’s Office can follow up and send you the written outcome
• ✓ A clear description of what happened (stick to facts and specific actions)
• ✓ Dates and times (or the closest estimate you can give)
• ✓ Location details related to the incident (for example, where it occurred)
• ✓ Names of involved staff if you know them (and any identifying details you have)
• ✓ Names and contact information for any witnesses
• ✓ Any documents or other materials that support what you’re reporting

Once you file, the Office of Professional Standards Commander assigns a Deputy Sheriff to investigate each allegation you reported. Your complaint goes to a specific investigator - it doesn't just sit in a general inbox.

That assigned Deputy Sheriff gathers information related to each allegation in your complaint. The Sheriff's Office says complaints are investigated thoroughly, so the more specific and organized your information, the easier it is for the investigator to focus on the exact conduct you're reporting.

1. File your complaint - submit it so it’s officially received and can be opened as a complaint.
2. Assignment is made - the Office of Professional Standards Commander assigns an investigating Deputy Sheriff.
3. Information is gathered - the assigned investigator promptly gathers information pertinent to each allegation you listed.

After the investigation wraps up, the final disposition - the decision on the outcome - comes from the Sheriff and others in the chain of command of the deputy or detention officer involved. A specific Deputy Sheriff investigates, but command-level staff make the final call.

When the process ends, you'll receive written notification of the investigative findings, including whether the allegations were substantiated. That notice confirms your complaint was reviewed and tells you how the Sheriff's Office categorized the outcome.

The Sheriff’s Office states it will retain complaints against Sheriff’s Office employees, along with any related reports and findings, for at least five years.

Tips Expectations

• ✓ Focus on what you know happened, and separate facts from opinions - clear allegations are easier to investigate thoroughly
• ✓ Include dates, times, and a timeline (even if you’re estimating) so the investigator can match your report to records and events
• ✓ List names of involved staff when you have them, and add identifying details you remember when you don’t
• ✓ Add witness names and contact information if anyone else saw or heard what happened
• ✓ Save and organize any supporting materials you have, and keep copies of what you submit
• ✓ Make sure your contact information is accurate so you can receive the written notification of findings at the conclusion

Expect a written notice explaining the investigative findings and whether your allegations were substantiated. Don't expect a detailed breakdown of personnel discipline - specific actions taken against an employee aren't shared with complainants. The final disposition is made by the Sheriff and others in the chain of command, not the investigating deputy.