Setting Up AdvancePay (ConnectNetwork) So Your Loved One Can Call: Start to Finish

AdvancePay is ConnectNetwork's prepaid calling service. You fund an account tied to your phone number, and your incarcerated loved one uses that balance to call you. It gives you more control over call spending, since the money is set aside specifically for calls to your number.

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• ✓ Online: web.connectnetwork.com/get-started-fdc/
• ✓ Automated phone system: (866) 732-9098
• ✓ Mobile: the free ConnectNetwork app

If you want to get set up quickly and start funding the account right away, the fastest options are the ones you can do from home: the ConnectNetwork website, the automated phone system, or the ConnectNetwork mobile app. These same channels are also how most people handle deposits and day-to-day account management once everything is running.

Mailing a check or money order works too, but it's the slowest route. ConnectNetwork asks you to allow 7 to 10 business days for mailed payments to post, so plan ahead if you don't want the account to run dry. One more thing: if the check or money order arrives without the required phone number on it, it can't be posted to an account.

To avoid last-minute scrambles, store a Visa or Mastercard in your ConnectNetwork account for faster future deposits. For the most hands-off approach, turn on AutoReload. It adds funds automatically based on your settings, so you're not waiting until you remember to make a manual payment.

1. Use the right account number , write the 10-digit telephone number on the check or money order. That 10-digit phone number is also the account number.
2. Double-check the phone number is on the document , payments received without a telephone number cannot be posted to an account.
3. Mail your payment , send the check or money order by mail (use the AdvancePay mailing address provided in the contacts section below).
4. Plan for processing time , allow 7 to 10 business days for the payment to post to the account.

Once your account is open, take a few minutes to set it up so you don't miss calls. AdvancePay can send automated notifications when your balance is running low, giving you a heads-up before the account hits zero. You can also store a Visa or Mastercard in your ConnectNetwork account for faster future deposits, and enable AutoReload to automatically add funds based on the settings you choose.

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• ✓ Manage your AdvancePay account online: web.connectnetwork.com/get-started-fdc/
• ✓ Use the automated phone system (and customer service line): (866) 732-9098
• ✓ Manage deposits on your phone with the free ConnectNetwork mobile app
• ✓ Mail payments to: AdvancePay Service Dept., PO Box 911722, Denver, CO 80291-1722
• ✓ Use account tools to prevent missed calls: low-balance notifications, stored Visa/Mastercard, and AutoReload