Why Your Money Order Was Rejected: 5 Common Mistakes (Florida DOC)
If your mailed payment got rejected, the problem is often something simple on the deposit form. With CorrectPay deposits, missing depositor contact information (your name, phone number, email, and mailing address) can be enough to trigger a rejection. Here's the kicker: if the payment gets sent back, CorrectPay uses the mailing address you wrote on the deposit form as the return address. Leave it blank or write it unclearly, and you're looking at even more delay.
- ✓ Your full name
- ✓ Your telephone number
- ✓ Your email
- ✓ Your mailing address
Florida DOC mailed deposits have strict maximums, and exceeding the limit is one of the most common reasons payments get bounced back. For money orders, the cap is $999.99. For court-ordered payment deposits, cashier's checks or certified bank drafts may be accepted up to $10,000. Go over the limit and CorrectPay will reject the payment. When that happens, the funds get returned to the address you provided on the deposit form. Yet another reason your mailing address needs to be complete and legible.
- ✓ If you are sending a money order, keep it at $999.99 or less.
- ✓ If you need to send more than $999.99 for a court-ordered payment deposit, use a cashier’s check or certified bank draft (up to $10,000).
On the money order, use the memo (or "used for") line to include the offender's full name (first, last, and middle initial) and DC ID. That memo line is how the payment gets matched to the right person. Leave it blank or write the wrong information, and you're creating an avoidable problem.
Tip: Write the DC number clearly and double-check the spelling of the offender's name before you mail anything.
Send the wrong type of payment and it won't be accepted. Do not send cash. Do not send checks (including checks issued by businesses or employers). Payments made through online bill-pay services are also rejected. Keep the envelope "business only," too. If you tuck in a letter, note, or any other correspondence alongside the payment, that correspondence will be discarded.
- ✓ Cash
- ✓ Checks issued by businesses or employers
- ✓ Payments made through online bill-pay services (bill-pay checks)
- ✓ Letters, notes, or any other correspondence in the same envelope as the payment
Mailing a money order through JPay? Your contact details are not optional. JPay will not process a mailed money order unless you provide a valid email and a mailing address. If either one is missing or illegible, your payment can stall before it ever gets applied.
- ✓ A valid email address (double-check for typos)
- ✓ A complete mailing address
- ✓ Clear, legible handwriting or typed fields
When CorrectPay rejects a payment for exceeding the limit, the funds go back to the address you wrote on the deposit form. Missing depositor contact information can cause a rejection on its own, and it also makes sorting out returns much harder. One more thing to know: if the money order (or cashier's check or certified draft) gets lost in the mail or lost in transit, CorrectPay says that's not their responsibility. You'd need to treat it as a mail issue, not a processing issue.
- Figure out which company is handling your deposit: Your paperwork should tell you whether it was a CorrectPay deposit form or a JPay money order submission.
- Check the address you wrote on the deposit form: If CorrectPay rejects a payment, the return goes to the address you provided there.
- Gather your deposit details before you call or message: Have the offender’s DC number, the payment type, and the amount ready. Missing depositor contact info can be a reason for rejection.
- If it looks like a mail problem, follow up with the postal service: CorrectPay does not take responsibility for items lost in transit, so you will need to track or resolve it as a mailing issue.
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- ✓ Fill in your depositor contact info on the deposit form (name, phone number, email, mailing address).
- ✓ Stay within the limit for the payment type: money orders must be $999.99 or less.
- ✓ If you are using a cashier’s check or certified bank draft for a court-ordered payment deposit, keep it at $10,000 or less.
- ✓ Put the offender’s full name (first, last, middle initial) and DC ID on the memo or “used for” line.
- ✓ Do not mail cash, business/employer checks, or online bill-pay payments.
- ✓ Do not include letters or notes with the payment (they will be discarded).
- ✓ If you are mailing through JPay, include a valid email and a mailing address (or the money order will not be processed).
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