How to send messages, photos, and packages
GTL/ConnectNetwork handles phone service at Graceville C.F. Before you can receive calls, you'll need to create and fund an AdvancePay prepaid account. Each incarcerated person gets one free call per week—up to five minutes. Paid calls within the North American Dialing Plan cost $0.135 per minute. Individual calls can last up to 30 minutes, with a 30-minute waiting period between completed calls. Need help with your account or running into technical issues? ConnectNetwork offers 24/7 live support at 866-732-9098. Other communication options like email, video, or messaging vary by facility and vendor.
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To receive calls from Graceville C.F., you must open and fund a GTL/ConnectNetwork AdvancePay prepaid phone account. Calls won’t be delivered to your phone until your AdvancePay setup and funding are in place.
Paid calls within the North American Dialing Plan cost $0.135 per minute under the facility contract. Each incarcerated person also gets one free call per week for up to five minutes.
For AdvancePay account or technical support, call ConnectNetwork’s 24/7 live representative line at 866‑732‑9098.
Vendor forms list two different JPay addresses for money orders: JPay, PO Box 260130, Hollywood, FL 33026 and JPay, PO Box 260010, Hollywood, FL 33026. Because the forms conflict, confirm the correct address with the facility’s official page or the vendor before mailing funds.
Put the inmate’s full name and booking/ID number on the front of the envelope. Add your full return name and address so the facility can return the mail if it’s rejected.
Don’t send original vital documents (like a birth certificate); originals are often destroyed after scanning, so send copies instead. If you need an original returned, check the facility’s rules and return process before you mail it.
Graceville CF follows Florida DOC visiting rules closely. Show up with the wrong outfit or an expired ID, and you'll be turned away. A quick check before you leave home can save you the trip.
Getting approved to visit at Graceville Correctional Facility comes down to one thing: submit the Florida Department of Corrections visitation application correctly, then wait for the inmate to confirm you're approved before making the trip.
Getting approved to visit at Graceville Correctional Facility starts with the Florida DOC visitation application (DC6-111A). Fill it out completely and follow the submission directions on the form—that's how you avoid the most common reasons applications get denied.
