Phone Calls and Messaging for Grayson County Jail Inmates: Setting Up CSGPay and JailATM
Staying in touch with someone at Grayson County Jail means dealing with two separate systems—one for phone calls, another for messaging. Here's how each works and what you need to get started.
Phone calls at Grayson County Jail run through Correct Solutions Group (CSG), and you'll set up your phone account at CSGPay. Messaging works differently - it's a separate paid service through JailATM. This split matters: setting up a CSGPay phone account won't create a JailATM messaging account, and funds you add to one won't cover the other.
Heads up: Inmate phone accounts and commissary accounts are separate. You can add funds to both through the CSG website, but double-check which account you're funding before submitting payment.
To set up phone service, head to www.csgpay.com and create an account (or sign in if you already have one). When prompted for the facility, enter code 24102 - that links your account to Grayson County Jail's phone system.
- ✓ Have the inmate’s name and identifying details ready before you start
- ✓ Use facility code 24102 when setting up or funding the phone account at www.csgpay.com
- ✓ Confirm you’re adding money to the correct place (phone vs commissary), since those accounts are separate
Phone access runs from 8:00am to 10:00pm. Missing calls? Try a different time within that window - availability depends on what's happening in the housing area.
Note: Phone access can be restricted at certain times for safety and security reasons, or as part of disciplinary action.
Messaging is separate from phone calls and costs money. To get started, create an account at www.JailATM.com. Once you're registered, you can send and receive messages through that system.
Note: Messaging access may be restricted during certain periods or for disciplinary reasons.
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- ✓ Save your account confirmation details after signup so you can quickly verify you’re in the right system
- ✓ If something doesn’t work, re-check where your money went first (CSGPay for phones vs JailATM for messaging)
- ✓ Keep facility code 24102 handy for CSGPay phone setup and funding
Plan for delays: Both phone and messaging access can be temporarily cut off for safety, security, or discipline. Don't count on either for urgent or time-sensitive communication.
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