How to Set Up Video Visits with an Inmate at Grayson County Jail (JailATM)

Video visits at Grayson County Jail run through JailATM. Head to www.jailatm.com to create your account, then use it to request and join sessions.

Sessions are available from 8:00 AM to 9:00 PM, unless the inmate is on a visitation restriction. The jail can also limit video visits for safety and security reasons, so availability depends on both the inmate's status and current facility conditions.

Wondering if video visitation fits your schedule? Grayson County Jail offers sessions from 8:00 AM to 9:00 PM. The catch: if the inmate is on visitation restriction, you won't be able to schedule or connect during that window.

Create your account at www.jailatm.com. There's a fee for video visitation, so have a payment method ready when you sign up.

• ✓ Your JailATM account created at www.jailatm.com
• ✓ A way to cover provider fees for video visitation
• ✓ A little extra time before your intended visit window to finish setup and avoid last-minute problems

Each video visit maxes out at 20 minutes. If other family members want to talk, plan around that limit - the session ends automatically when time runs out.

Act like you're at the jail's front desk - behavior matters. Nudity, vulgar actions, or other rule violations during a session can get you or the inmate restricted from future video visits. The facility can also cut a visit short for security concerns.

1. Start at www.jailatm.com - that’s the site Grayson County Jail uses for video visitation account setup.
2. Confirm you’re fully set up - since video visitation has a provider fee, make sure anything required on the payment side is completed before you try to schedule or join.
3. Try again after setup is complete - if you’re stuck at the time of your visit, it’s often because the account isn’t finished or a required fee step hasn’t been completed.

1. Test your audio and camera ahead of time - don’t wait until the visit starts to find out something isn’t working.
2. Build in a cushion before the visit - because each session is capped at 20 minutes, time spent troubleshooting can eat up most (or all) of the call.
3. Join ready to talk - once you’re connected, keep the conversation moving so you don’t lose your limited time to avoidable delays.