How to Set Up Video Visits at Grayson County Jail Using JailATM

To set up video visits for someone at Grayson County Jail, you’ll create your visitor account through JailATM at www.jailatm.com.

Video visitation at Grayson County Jail runs daily from 8:00 AM to 9:00 PM. That's the general window - but it doesn't override an inmate's status. If the person you're trying to reach is on visitation restriction, video visits won't be available even during those hours.

Each video visit at Grayson County Jail is capped at 20 minutes, so plan for a short, focused call. The jail can also limit video visitation to maintain safety and security. Visitors or inmates who break rules during a visit - nudity, vulgar actions, or other violations - may lose video visit privileges.

Video visits aren't free. Grayson County Jail charges a fee through the video visitation provider. JailATM handles your account setup, and the provider fee is part of using the service.

Denied Restricted

• ✓ Sign in to your JailATM account (set up at www.jailatm.com) and confirm you’re using the correct account details
• ✓ Try scheduling within the allowed daily window (8:00 AM to 9:00 PM)
• ✓ Check whether the inmate is on visitation restriction (video visits aren’t available if they are)
• ✓ If a visit is blocked after it starts or future visits are unavailable, consider whether a safety/security restriction may have been applied due to rule violations during a visit (for example: nudity or vulgar actions)