How to send messages, photos, and packages
Green Bay Corrections Institution routes personal mail through a third-party processor. Send letters to TextBehind at P.O. Box 189, Phoenix, MD 21131. Include your return name and address, plus the resident's full legal name and DOC number on the envelope. TextBehind scans incoming personal mail, and the originals are shredded by a certified third party 30 days after scanning. Clear, complete addressing helps avoid delays. Legal and medical correspondence typically bypasses third-party scanning and follows different procedures—check the facility's legal-mail instructions for those items.
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Mail personal letters to TextBehind at P.O. Box 189, Phoenix, MD 21131. Include your return name and address, plus the resident’s full name and DOC number on the envelope.
Original personal mail processed by TextBehind will be shredded by a certified third party 30 days after scanning.
Yes—legal and medical correspondence is typically handled under special legal-mail procedures and may bypass third-party scanning. Follow the facility’s legal-mail instructions for addressing and delivery.
GBCI can deny your visit based on what you're wearing — even if everything else checks out. Use this guide to pick an outfit (and shoes) that meets the rules before you leave home.
Planning a visit gets a lot easier once you know the hours and limits. Here's what GBCI's materials say about in-person visits, how many you're allowed, and what to double-check for video visits.
Heading to Green Bay Correctional Institution for the first time? Having the right address—and knowing which driveway to use—makes the day a lot less stressful. Here's the contact info and step-by-step directions to get you there.
