Who to Call at Greene County Detention (quick contact guide)

Sheriff Wesley Holt: 423-798-1800, extension 1501. You can also call 423-798-1800 for non-emergency reports or incidents. Just ask to be routed to the right person.

Sheriff Wesley Holt email: wholt@greenetnso.org. This is a good option for administrative issues or when you need to follow up in writing.

Detention Center phone (listed on the county site): 423-798-1802. A separate Sheriff's Department listing shows the Greene County Jail phone as 423-728-1802. If one doesn't connect you to the jail, try the other, or call the main line at 423-798-1800 and ask for a transfer.

Administrative offices: 423-798-1800, Monday through Friday, 8:30 a.m. to 4:30 p.m. Call during business hours for general questions or help getting routed to the correct unit.

Greene County Detention Center address: 120 E. Depot Street, Greeneville, Tennessee 37743. This is also useful to mention on the phone if you want to confirm you've reached the right facility.

Use the Sheriff's Office line when you need to report a non-emergency incident or get a concern in front of the right chain of command. The non-emergency and incident reporting number is 423-798-1800. To reach Sheriff Wesley Holt directly, call 423-798-1800, extension 1501.

Call the Detention Center for day-to-day jail questions, like confirming you've reached the right building or getting connected to jail staff. The county listing is 423-798-1802, and another official listing shows 423-728-1802. Not sure you reached the right place? Use the address (120 E. Depot Street, Greeneville, Tennessee 37743) to confirm you're talking to the Greene County Detention Center.

For administrative questions, start with the administrative offices at 423-798-1800 during office hours (Monday through Friday, 8:30 a.m. to 4:30 p.m.). If you've already called and can't get an answer, try following up by email. Sheriff Wesley Holt's email is wholt@greenetnso.org.

• ✓ To report an incident or request non-emergency response: call 423-798-1800.
• ✓ To try to reach the jail directly: start with 423-798-1802, then try 423-728-1802 if needed.
• ✓ For administrative office help during business hours: call 423-798-1800 (M-F, 8:30 a.m. to 4:30 p.m.).

You may see two different jail phone numbers floating around online. The county site lists the Detention Center as 423-798-1802, while the Sheriff's Department site lists the Greene County Jail phone as 423-728-1802. That mismatch is frustrating, but you can usually sort it out quickly by verifying where your call actually landed.

1. Call the main line first - Dial 423-798-1800 during administrative office hours (Monday through Friday, 8:30 a.m. to 4:30 p.m.) and ask to be transferred to the Detention Center.
2. Confirm the location out loud - Ask, “Is this the Greene County Detention Center at 120 E. Depot Street, Greeneville, Tennessee 37743?”
3. Write down what they tell you - If they confirm a direct jail number, save it for next time so you do not have to repeat the same steps.

Administrative offices are reachable at 423-798-1800, Monday through Friday, 8:30 a.m. to 4:30 p.m. If you can, call mid-morning. Front office staff tend to be easier to reach then than right at opening or close to quitting time.

Escalate Follow Up

• ✓ Call 423-798-1800 and ask for Sheriff Wesley Holt (extension 1501) if you need to escalate a concern.
• ✓ If you cannot get traction by phone, email Sheriff Holt at wholt@greenetnso.org with the names, dates, and a clear summary of what you are trying to resolve.
• ✓ When you call the main line, ask to be routed to the appropriate supervisor for the issue you are calling about.

For records or other administrative requests, call 423-798-1800 during office hours (Monday through Friday, 8:30 a.m. to 4:30 p.m.). Already tried calling with no luck? Follow up by email at wholt@greenetnso.org. That gives you a written trail and can help move the request along.