Send Photos & Mail at Greene County Detention, TN

How to send messages, photos, and packages

Overview

Greene County Detention uses Securus for at least some video connections. The Securus app requires age verification through the app store before you can use it. For scheduled Video Connect sessions, avoid Google Chrome and Microsoft Edge. Securus says an alternative browser works best. In Tennessee, communication typically runs through third-party vendors. Calls and video sessions are scheduled and managed through the vendor portal or app, and inmates place outbound calls rather than receiving them. Before your first session, make sure your phone number is on the inmate's approved list, create an account with the facility's approved vendor, and add funds through the vendor portal or kiosk as needed.

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Quick Facts

  • Securus app users must complete age verification as required by app stores.
  • Securus recommends avoiding Google Chrome and Microsoft Edge when joining scheduled Video Connect sessions and using an alternative browser instead.
  • In Tennessee facilities, inmates place outbound calls and most calls or video sessions are monitored and recorded.
  • Scheduling and account management for calls and video visits is done through the vendor’s portal or app, and you’ll usually need to add funds or create an account before sessions.

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Common Questions

Do I need to verify my age to use the Securus app for Greene County Detention?

Yes. Securus requires app users to complete age verification as required by app stores before using the app.

Which browser should I use for Video Connect at Greene County Detention?

Securus recommends not using Chrome or Microsoft Edge for scheduled Video Connect sessions. Use an alternative browser instead.

How do I receive calls or schedule video visits with an inmate at Greene County Detention?

Start by creating an account with the approved vendor and confirming your phone number is on the inmate's approved list. Add funds if required, then schedule and manage calls or video visits through the vendor portal or app. Inmates generally initiate outbound calls and video sessions, and all calls and sessions are typically monitored and recorded.

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