How to Contact an Inmate at Facility

Calls on the inmate and CCAP probationer/parolee telephone system are capped at 20 minutes. The only exception is if the Director specifically authorizes a different time limit. Phone access can also be suspended during facility counts or anytime there's an emergency or security concern, so don't count on availability being the same every day.

To receive collect calls from an inmate, you'll need to fund a prepaid phone account called AdvancePay. Family and friends set this up through ConnectNetwork, which is operated by Global Tel*Link (GTL). Once your account has money on it, it covers collect calls whenever the inmate dials an approved number that accepts them.

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• ✓ Plan calls around a 20-minute limit, unless you have confirmation that the Director has authorized a different time limit.
• ✓ If you want to receive collect calls, set up and fund an AdvancePay prepaid phone account through ConnectNetwork (Global Tel*Link).
• ✓ Ask the facility what other phone rules apply that are not covered here (for example, when phones are available, how approved numbers work, and any account or PIN requirements).

1. Confirm the time cap that applies to your person - Calls on the inmate and CCAP probationer/parolee telephone system are capped at 20 minutes unless the Director authorizes a different limit.
2. Ask how exceptions work - If you believe a longer call is needed, find out what the facility requires for Director authorization and who can request it.
3. Check for interruptions - Phone access can be suspended during counts and may be paused for emergency or security reasons, so ask when phones are typically available.

1. Verify the right vendor and account type - AdvancePay is funded through ConnectNetwork (operated by Global Tel*Link) for people receiving collect calls.
2. Confirm what you need to set up the account - Ask what information is required to link your prepaid account to the phone number you want the inmate to call.
3. Ask about payments and limits - Confirm accepted payment methods and whether there are any limits that affect funding or call acceptance.
4. Confirm call restrictions that affect you - Ask whether the facility restricts the types of calls that can be received, or whether call availability depends on days, times, counts, or other security needs.
5. Use the vendor help line if you get stuck - Global Tel*Link lists a toll-free number for AdvancePay help: 1 (800) 483-8314.