Paying for calls from Greensville: AdvancePay, PIN-debit deposits, and collect calls
Staying in phone contact with someone at Greensville Corrections Center? There are three ways to pay for calls: AdvancePay (a prepaid account you fund), PIN-debit deposits (money added to the incarcerated person's phone account), and traditional collect calls (limited). Here's how each works and what you'll need to get started.
The right payment method depends on who you want covering the cost. With AdvancePay, you deposit money into a prepaid phone account through ConnectNetwork so you can receive collect calls from your loved one. PIN-debit deposits work the other way - you add money to the incarcerated person's account, and they use those funds to call numbers on their approved list. Collect calls are also an option for numbers that accept them, but there's a limit. Once it's reached, you'll be prompted to switch to a prepaid method.
AdvancePay is the family-funded option. You create a prepaid account, add money to it, and then you can receive collect calls from your loved one at Greensville. Setup goes through ConnectNetwork (the Virginia Department of Corrections phone funding vendor). You can do it online or call if you'd rather talk to someone.
- Go to ConnectNetwork - start the AdvancePay/prepaid setup there.
- Create the AdvancePay account for calls - follow the prompts to finish setting it up for your loved one.
- Set it up by phone if you prefer - call ConnectNetwork toll-free at 1-800-483-8314.
PIN-debit deposits flip the arrangement. Instead of funding a prepaid line tied to your phone number, you're putting money into the incarcerated person's PIN Debit Account through ConnectNetwork. They manage that account and use it to call people on their approved list - each call deducts from their balance. To make a deposit, create a ConnectNetwork account and have their 7-digit state ID number handy.
- ✓ Create an account on ConnectNetwork
- ✓ Select “VA” as the state and “Department of Corrections” when prompted
- ✓ Have the inmate’s 7-digit state ID number ready
Collect calls are still an option at Greensville, but they're not unlimited. Inmates can place collect calls to approved numbers that accept them. The catch: there's a cap on collect-call usage. Once you hit it, you'll need to switch to one of the prepaid options.
Tip: If collect calls stop going through or you hit the limit, be ready to switch to AdvancePay or make a PIN-debit deposit through ConnectNetwork.
ConnectNetwork is the common thread for all Greensville phone funding - it handles both AdvancePay and PIN-debit deposits. One tip: have the incarcerated person's 7-digit state ID number ready before you start. For PIN-debit deposits especially, this makes setup much faster.
Note: Rates, fees, and collect-call limits aren’t listed here. Check the current details directly with ConnectNetwork and the facility’s phone information before you add funds.
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