How to Send Money to Facility
If you're trying to help someone incarcerated with calls or video visits, you'll want to understand the payment method tied to each service. Here are the two money-related systems documented for this facility.
Paying for a video visit? Treat the scheduled time as a hard appointment. Sessions run only for the exact time slot you booked, and fees are not refunded if you show up late or miss the visit entirely. For home internet video visits, log into the GTL system at least 15 minutes before your visit starts. If you're visiting from an AFOI Visitor Center, arrive at least 20 minutes early so you don't lose your slot.
For phone calls, money goes into a prepaid phone account (AdvancePay) that you set up to receive collect calls from the inmate. Family and friends can fund that account through ConnectNetwork, operated by Global Tel*Link (GTL). One thing to keep straight: the deposit goes to the phone account you control for receiving calls, not directly to the incarcerated person as cash.
Steps to Follow
- ✓ Set up or locate your AdvancePay prepaid phone account for receiving collect calls
- ✓ Use ConnectNetwork (operated by Global Tel*Link, GTL) to add funds to that prepaid phone account
- ✓ Double-check that you selected the prepaid phone (AdvancePay) option before submitting payment
- ✓ Save your confirmation or receipt details after the deposit posts
- ✓ Confirm your scheduled video visit time and plan to be ready early
- ✓ If you’re visiting from home, log into the GTL system at least 15 minutes before the start time
- ✓ If you’re visiting from an AFOI Visitor Center, arrive at least 20 minutes before your appointment
- ✓ Don’t count on a refund if you’re late or miss the visit, fees are not refunded for late arrivals or missed sessions
Before you submit a deposit, confirm you're funding the right thing: the prepaid phone (AdvancePay) account set up to receive collect calls. If you have more than one phone line or account, double-check that you're selecting the correct one inside ConnectNetwork/GTL so the funds land where you expect. Also review the vendor's current payment options, any limits, and processing times within ConnectNetwork. Those details can change and aren't always spelled out in the basic policy description. If you need help setting up or funding the pre-pay plan, ConnectNetwork/GTL offers customer support.
Reminder: Video visits are sold in fixed time slots, and fees are not refunded for late arrivals or missed visits. Before you pay, confirm the scheduling details and what counts as "late" for the specific visit type you're using.
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