What to expect on the first call from Greensville: automated consent prompts, monitoring, and recording

When someone at Greensville Corrections Center adds your number to their approved call list, you'll likely get an automated consent call before any actual conversation. VADOC rules require this - a phone number doesn't go active until the subscriber grants permission. The system is simply verifying that you, the person who controls that number, are okay with receiving calls.

• ✓ The approved call list is limited to 15 phone numbers total.
• ✓ That 15-number limit includes attorney numbers and investigator hotline numbers.

1. Confirm you’re authorized for the number - You’ll be asked: “Are you the person authorized to make decisions for this telephone number?”
2. State your name - You’ll be prompted: “Please state your name.”
3. Acknowledge monitoring and recording - You’ll be asked: “Do you understand that all calls are monitored and recorded?” (Attorney calls with previously approved recording blocks are treated differently.)

Calls through the VADOC phone system run through ConnectNetwork by Global Tel*Link. For regular personal calls, assume you're being monitored and recorded. The exception? Properly verified attorney calls, which are handled differently when they meet specific verification requirements.

Attorney calls are the main carve-out from the recording rule. VADOC's standard: calls are recorded and monitored except properly verified attorney calls. That's why you hear the monitoring warning during consent prompts - and why legal calls follow a different process than calls to family or friends.

1. Use a verified attorney number - The recording exception is tied to a verified attorney telephone number.
2. Have the incarcerated person request the recording block - An inmate (or a CCAP probationer/parolee using the system) can request that calls to the attorney number be blocked from monitoring and recording.
3. Request it ahead of time - A recording block must be requested in advance; it’s an electronic block that prevents monitoring and recording for that verified attorney number.

If No Prompt

• ✓ Watch for (and answer) the automated consent call; your number won’t become active until consent is granted.
• ✓ Confirm the incarcerated person entered the correct phone number on their approved call list.

Not getting calls yet? The most common issue is straightforward: your number isn't active because the consent step hasn't been completed. Have your loved one double-check the exact number they added, and make sure you're available to take that automated consent call so the system can activate your number.