How to send messages, photos, and packages
Inmates and CCAP probationers/parolees at Greensville Corrections Center can maintain an approved call list of up to 15 phone numbers. They're responsible for managing that list themselves. Your number won't go active until you complete the vendor's automated authorization—confirming your name and acknowledging that calls are monitored and recorded. The phone system runs through ConnectNetwork by Global Tel*Link. All calls are recorded and monitored, except properly verified attorney calls (which can be blocked from monitoring if requested in advance). To place calls, inmates use a four-digit PIN along with their DOC ID. PIN problems? Dial #21 to report issues to the vendor. Lost or replaced PINs can be reissued through the GTL Viapath Hotline procedure. Calls typically last up to 20 minutes, and phone access may be suspended during counts or emergencies.
Search for a loved one and send messages and photos in minutes.
Inmates and CCAP probationers/parolees may have up to 15 approved telephone numbers on their call list.
Your number won’t be active until you grant consent by answering the vendor’s automated authorization questions, including your name and an acknowledgement that calls are monitored and recorded.
Have the inmate report PIN problems to the contract vendor by dialing #21. If the PIN is lost or replaced, the vendor can issue a new secured PIN through the GTL Viapath Hotline procedure.
Phone calls at Greensville come down to two things: the inmate's approved call list and the PIN/ID they use to access the system. Here's how setup works, how families can fund calls, and what to do if a PIN gets lost.
Staying in phone contact with someone at Greensville Corrections Center? There are three ways to pay for calls: AdvancePay (a prepaid account you fund), PIN-debit deposits (money added to the incarcerated person's phone account), and traditional collect calls (limited). Here's how each works and what you'll need to get started.
That first phone call can catch you off guard—especially when a recorded voice starts asking you questions. Here's what those automated consent prompts mean at Greensville, what you need to say, and how monitoring works (including the exception for attorney calls).
